Sir,**Litige Order No: *****************I bought you two ** Volt ** Ah batteries. To ma...

GetHuman3935368's customer service issue with AliExpress from November 2019

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The issue in GetHuman3935368's own words
Sir,**Litige Order No: *****************I bought you two ** Volt ** Ah batteries. To make ** Volts it is necessary to mount them in SERIE and not in parallel!!! Otherwise the ** Volts engine is not fed correctly. The kit has been running for **** Kms!!! I made more than ** loads with the * ** Volts * A ventilated chargers and everything went well !!! I am a professor at the University of Bordeaux. I did the assembly of the * Batteries for the Electrical Engineering Department of the University and they validated the connections*The BMS (Battery System Management) is used to charge lithium elements on a single pack. I have obviously independently charged the * Battery Packs with one charge for each pack. And it’s rolling that the batteries caught fire and not in charge mode.*I demand to be reimbursed for the dispute of my * batteries the sum of ***€ in the shortest times limit.*Cordially*Patrice LOEUILLET***Bis rue du Port****** BIGANOS*FRANCE

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AliExpress

Customer service issue
Reported by GetHuman3935368
Nov 14th, 2019 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 30319 others
0 customers following this
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Timeline

GetHuman3935368 started working on this issue
Nov 14th, 2019 10:26am
GetHuman3935368 confirmed the issue is fixed. Hooray!
Nov 14th, 2019 2:50pm

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