Various payments have processed and paid but in Aliexpress are still shown as unpaid. PLEASE HELP!!!

GetHuman-athinade's customer service issue with AliExpress from October 2019

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The issue in GetHuman-athinade's own words
On Friday ********** I have made various orders* payments which all of them have been processed by the bank & paid, however some of them in my Aliexpress page in Order Status Column says "Awaiting Payment", and also in the Order Action Column says "Pay Now". Could you kindly clarify what does that means please.**Please see below a summary of the said 'problematic' orders* payments that are still show as 'Awaiting Payment' as follows:**. Order ID*Number: ****************, amount of EUR *.** (authorization number *******, provided by bank)**. Order ID*Number: ****************, amount of EUR **.** (authorization number *******, provided by bank)**. Order ID*Number: ****************, amount of EUR *.** (authorization number *******, provided by bank)**. Order ID*Number: ****************, amount of EUR **.** (authorization number *******, provided by bank)*Total amount paid EUR **.**.**All the above orders have been paid with my visa card on **th October ****, I have received a text message on my mobile phone that payments have been made and also I have contacted my bank and confirmed that payments have been made and they have also provided me with the authorization numbers for each payment which I provide in my e-mail above.
This was especially frustrating because I cannot find anyone to help me and now I am loosing EUR**.** and why?? Because Aliexpress don't respond to the issues came up. If matter not resolved I don't know if I will order again from Aliexpress.
They could make this right by checking their website and answer me what went wrong with the payments. My bank credited my account and Aliexpress did not change the status from awaiting payment to paid.
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Customer service issue
Reported by GetHuman-athinade
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 35569 others
0 customers following this
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GetHuman-athinade started working on this issue
Oct 21st, 2019 9:34am

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