eXPECTING TWO REFUNDS BUT GOT ONE

GetHuman-ssingwan's customer service issue with AliExpress from October 2019

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The issue in GetHuman-ssingwan's own words
I BOUGHT A DRESS AND CANCELLED ... I ordered a dress and we disagreed with seller on certain issues. i canceled the order and seller accepted. While waiting for my refund i received notification of a deduction made on my credit card to Ali express payment which payment i have no knowledge of,this mean now there is still the refund for the dress from seller and also this unknown deduction. I have since received one refund for the unknown DEDUCTION BUT STILL HAVE NOT RECEIVED MY REFUND FOR THE DRESS I BOUGHT WHICH I CANCELLED AND SELLER AGREED. MEANING I WAS EXPECTING TWO REFUNDS BUT GOT ONE!! HELP
BECAUSE AFTER CANCELLING I SPOKE TO SELLER WHO SAID I WILL GET REFUND. BEFORE GETTING A REFUND ANOTHER DEDUCTION OF A DIFFERENT AMOUNT WAS MADE WHICH WAS UNKNOWN TO ME. SO I WANT BOTH REFUND. I HAVE RECEIVED ONE FOR THE UNKNOWN DEDUCTION BUT HAVE NOT RECEIVED THE ONE FOR THE CANCELLED ORDER.
CAN I GET MY REFUND FOR THE CANCELLED ORDER PLEASE
FOR FOUR YEARS NOW
I HAVE WRITTEN TO SELLER BUT NO AVAIL
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AliExpress

aLIEXPRESS
Customer service issue
Reported by GetHuman-ssingwan
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 35023 others
0 customers following this
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Timeline

GetHuman-ssingwan started working on this issue
Oct 15th, 2019 8:33am
GetHuman-ssingwan indicated the issue is not fixed yet.
Oct 16th, 2019 7:48am
GetHuman-ssingwan indicated the issue is not fixed yet.
Oct 16th, 2019 8:59am
GetHuman-ssingwan indicated the issue is not fixed yet.
Oct 16th, 2019 10:43am
GetHuman-ssingwan indicated the issue is not fixed yet.
Oct 16th, 2019 3:02pm
GetHuman-ssingwan indicated the issue is not fixed yet.
Oct 18th, 2019 8:57am

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