Hi there**I was shopping on Ali express for the first time a couple months ago and trie...
GetHuman-melano's customer service issue with AliExpress from September 2019
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Hi there**I was shopping on Ali express for the first time a couple months ago and tried to put an order in for some chainsaw parts. I put my contact Info and payment Info in. I then received a webpage that’s says order cannot be complete. I believe I tried another product. Same problem. Could not process. I then went away on vacation and came home to find two parcels at my doorstep. I had no idea what it could be and opened them to find products that looked like what I had tried to buy. I then went Into my banking Information and saw that I was charged * times on July **th without any email confirmation or account information in my email! I’d like to be refunded for this product that I never officially ordered and only attempted to order. I tried to create an account with my email. It says email is already in use. I never created an account with my email before. Please let me know how someone could take my money * times without me knowing or getting any kind of receipt or confirmation. A most definite poor first time experience that makes me feel violated and uneasy about online purchases.**Thanks **Max
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GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 6:13pm
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Sep 15th, 2019 6:14pm
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Sep 18th, 2019 1:01pm
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