Hi there**I was shopping on Ali express for the first time a couple months ago and trie...

GetHuman-melano's customer service issue with AliExpress from September 2019

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The issue in GetHuman-melano's own words
Hi there**I was shopping on Ali express for the first time a couple months ago and tried to put an order in for some chainsaw parts. I put my contact Info and payment Info in. I then received a webpage that’s says order cannot be complete. I believe I tried another product. Same problem. Could not process. I then went away on vacation and came home to find two parcels at my doorstep. I had no idea what it could be and opened them to find products that looked like what I had tried to buy. I then went Into my banking Information and saw that I was charged * times on July **th without any email confirmation or account information in my email! I’d like to be refunded for this product that I never officially ordered and only attempted to order. I tried to create an account with my email. It says email is already in use. I never created an account with my email before. Please let me know how someone could take my money * times without me knowing or getting any kind of receipt or confirmation. A most definite poor first time experience that makes me feel violated and uneasy about online purchases.**Thanks **Max

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AliExpress

Customer service issue
Reported by GetHuman-melano
Sep 14th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 33037 others
0 customers following this

Timeline

GetHuman-melano started working on this issue
Sep 14th, 2019 5:26pm
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 3:05am
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 3:07am
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 3:08am
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 3:24am
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 6:13pm
GetHuman-melano indicated the issue is not fixed yet.
Sep 15th, 2019 6:14pm
GetHuman-melano indicated the issue is not fixed yet.
Sep 18th, 2019 1:01pm

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