I am trying to get a refund for my registered post and for the lace jacket that I wanted for a wedding. I ordered * sizes bigger than my size and it was still to Small for me and it’s tajen the seller SO long I can’t seem to get my money back from anywhere. I’m a pensioner and can’t afforf to loose this money. PLEASE I really really need help with this situation. Hope you have access to ALL the messages & photos that I’ve sent to this seller. I’m really upset by this incident and it’s put me off buying from AliExpress ever again.

GetHuman3354811's customer service issue with AliExpress from August 2019

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The issue in GetHuman3354811's own words
I’m TRYING to get my money back, ... I have sent back order *************** lace jacket to Ming Li Store, as I am a med size, & I ordered an XL for a lace jacket for a wedding & it was to tight round the arms, I contacted the seller & he said to return it by recorded delivery, which I did that cost me another £**.**. *Tracking number. RN*********GB. On the *st July they tried to deliver the jacket back and didn’t get an answer so they left a card. I found this out from the tracking number. I’ve contacted Lou many times, But the Ming Li company say they haven’t received it & are obviously not wanting to give me a refund. I have sent them photos of proof of the recorded delivery note with the tracking number on it, the proof of trying to get them to receive the jacket back, and photos initially of the jacket to tight on my arms. I’m really fed up now as I’ve paid out £**.** in total for this jacket. I said I’d received it on feedback but I didn’t say I was happy with it. Thank you so much for your help in anticipation. Yvonne Salkeld.
I can’t afford this to happen,
I would just really like my money back PLEASE.
I order a lot from AliExpress and always give confirmation and feedback as soon as I receive my items. I’ve been loyal for quiet soon time now.
I’ve tries contacting the seller for ages now but feel like he’s just trying to delay giving me a refund. So your my last hope. But find this ERY hard to do going through your site.
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AliExpress

Customer service issue
Reported by GetHuman3354811
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 29669 others
0 customers following this
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Timeline

GetHuman3354811 started working on this issue
Aug 2nd, 2019 9:49am
GetHuman3354811 indicated the issue is not fixed yet.
Aug 5th, 2019 6:36pm
GetHuman3354811 indicated the issue is not fixed yet.
Aug 5th, 2019 6:45pm
GetHuman3354811 indicated the issue is not fixed yet.
Aug 5th, 2019 6:53pm
GetHuman3354811 indicated the issue is not fixed yet.
Aug 5th, 2019 7:04pm
GetHuman3354811 indicated the issue is not fixed yet.
Aug 6th, 2019 4:33pm

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