I recently bought two T-shirts on Aliexpress. *i ordered one T-shirt in size XL and one...

GetHuman-jwkaylow's customer service issue with AliExpress from June 2019

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The issue in GetHuman-jwkaylow's own words
I recently bought two T-shirts on Aliexpress. *i ordered one T-shirt in size XL and one in size XXL. *When I recieved the items the first thing I noticed was they looked too small, much too small. I looked for the label inside one shirt 'XL' and found, quite clearly, that it had been cut out and replaced with a small, simple, paper sticker with the initials 'XL' in ink. *The measurements given on the webpage for XL is shoulder to shoulder is ** centimetres and after measuring the T-shirt "labelled XL, i found it measured only ** centimetres shoulder to shoulder, a difference of ** centimetres! These measurements coincide with a size 'M' T-shirt. This tT-shirt is very clearly a size M T-shirt with the original label taken out and replaced with a simple sticker with the size XL written on it. i t is shockingly apperent that I have been taken for a ride.*The same story I have to tell with the other T-shirt, a size XXL, bought as a present for my friend with whom i attended a concert on the tour in **** the T-shirts portray.*the label had been cut out and replaced with a simple paper sticker with the initials XXL.*the measurements for an XXL are from shoulder to shoulder are ** centimetres, but it only measured ** centimetres, again, a difference of ** centimetres, and the exact same measurements as a size 'L', not even big enough to cover the size of an 'XL' T-shirt!*I have photographs here that prove my case, but unfortunately I can't attach them here apparently.*i would appreciate your help in any way you can. it isn't really about the money, although I can't afford to lose it in this way, it is mainly the principal of the matter. it's criminal. i'm sure I'm not the only one to have suffered such shocking service from this company.*i have tried writing to them through their message service on their website, but to no avail.*Te webpage I used to make my purchases: https:**www.aliexpress.com*item************.html

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AliExpress

Customer service issue
Reported by GetHuman-jwkaylow
Jun 24th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 26014 others
0 customers following this

Timeline

GetHuman-jwkaylow started working on this issue
Jun 24th, 2019 2:10pm
GetHuman-jwkaylow indicated the issue is not fixed yet.
Jun 25th, 2019 8:55pm
GetHuman-jwkaylow indicated the issue is not fixed yet.
Jun 25th, 2019 9:25pm
GetHuman-jwkaylow indicated the issue is not fixed yet.
Jun 25th, 2019 9:26pm
GetHuman-jwkaylow indicated the issue is not fixed yet.
Jun 25th, 2019 9:30pm
GetHuman-jwkaylow indicated the issue is not fixed yet.
Jun 25th, 2019 9:31pm

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