I put in an order to ALI EXPRESS. Order * ***************, All the items states FREE SH...

GetHuman-betty_ch's Problem With a Seller issue with AliExpress from June 2019

Help with my AliExpress issue
The issue in GetHuman-betty_ch's own words
I put in an order to ALI EXPRESS. Order * ***************, All the items states FREE SHIPPING. So I selected the items (hats) which added up to only $*.** and put in my credit card *. It seem to be all in order when I submitted the order. THEN I GOT A "FRAUD ALERT" FLASH on my INCOMING EMAIL from my Citi bank Visa card about an UNAUTHORIZED charge of $***.**. I called my bank and THEY BLOCKED THE UNAUTHORIZED charge. Then I got back on the ALI EXPRESS site to customer service and all the USA number. LEFT * PHONE MESSAGES and NONE was returned I tried the CHAT room feature...DOESN'T WORK..it gives me ONLY * selections of TOPICS for discussion, mine was NONE of the above. *! WHAT IS THE ACTUAL CONTACT CUSTOMER SERVICE MAILING ADDRESS TO SEND IN MY COMPLAINT. ??????? **. And who else should I sent in a complaint to that is located in the USA?????

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Problem With a Seller issue
Reported by GetHuman-betty_ch
Jun 11th, 2019 - 2 years ago
Seen by 8 customers so far
Similar issue to 24690 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address


GetHuman-betty_ch started working on this issue
Jun 11th, 2019 3:29pm
GetHuman-betty_ch confirmed the issue is fixed. Hooray!
Jun 11th, 2019 8:20pm

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