I made an order of * female blouses from fgg rista worth $**.** in March ****, with tra...

GetHuman2965532's Missing Order issue with AliExpress from May 2019

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The issue in GetHuman2965532's own words
I made an order of * female blouses from fgg rista worth $**.** in March ****, with tracking number RV*********CN, I received a mail stating that the items have arrived the local post since ** April **** and was signed for by AMINA HAMZ, I have been to the local post office severally including today ** May **** and there is no such tracking number in their item received register. I wish to request that effort should made to trace the items and sent to me at the same mail address:*WILLIAMS GADENA*GADONASKO ROAD KUBWA*KUBWA POST OFFICE*ABUJA FCT *******NIGERIA ***** ** **** ******Thank you
Cassandra**:***Hi! This is Cassandra from AliExpress Customer Service Team.*Translate**Cassandra**:***Hello, I am a service consultant Cassandra*ng*********fkzae**:***Good day Cassandra**Cassandra**:***Hello*Translate**Cassandra**:***I noticed you have some concerns about your order *************** ,right?***ng*********fkzae**:***Please I made some purchases and i am yet to receive the items*ng*********fkzae**:***yes please**Cassandra**:***Sure, I will check it for you thank you.*Translate**Cassandra**:***As checked the tracking information shows that the package waited for your collection*have you contacted your local shipping company?** YES** NO*ng*********fkzae**:***I had a chat over a month ago and i was promised that the matter will be looked upon in ** days**Cassandra**:***As checked the tracking information shows that the package waited for your collection*have you contacted your local shipping company?** YES** NO*ng*********fkzae**:***i have been to the local post and there was no such items in their register**Cassandra**:***As checked, the tracking information shows that the package waited for your collection, please contact your local shipping company to get the goods. And also, you can contact your seller for a further negotiation.***Cassandra**:***May I ask if you are still there? Please kindly noted that if there is no response in * minutes, our chat will be closed automatically by the system.*Translate*ng*********fkzae**:***i am here**Cassandra**:***Thank you.*Translate*ng*********fkzae**:***like i was saying i have been to the local post, the the tracking number is not in their register**Cassandra**:***Understood for that.*Translate**Cassandra**:***Since they cannot track it my customer, here's what all you need to do and I can assure you that it can really help you to your case.*Translate*ng*********fkzae**:***ok what should i do?**Cassandra**:***Since your order is not with them, please ask for official documents or a letter stating that they don't have the order because it is a evidence.*Translate*ng*********fkzae**:***i have a snap shot of their register*ng*********fkzae**:***can i forward it to you?**Cassandra**:***Sure.*Translate*ng*********fkzae**:*****Cassandra**:***Got it.*Translate*ng*********fkzae**:***Going through the list you will see that on the said that the item is not among the list**Cassandra**:***Yes I do understand it my customer, but we need an official letter from your post office.*Translate**Cassandra**:***And trust me, I can help you to make a refund request.*Translate**Cassandra**:*****Cassandra**:***This is the last update of your parcel.*Translate**Cassandra**:***May I ask if you are still there? Please kindly noted that if there is no response in * minutes, our chat will be closed automatically by the system.*Translate*ng*********fkzae**:***yes please**Cassandra**:***Thanks.*Translate*ng*********fkzae**:***i typed and the message did not displayed**Cassandra**:***I see.*Translate*ng*********fkzae**:***i had a chat over a month ago and i was promised tha items will be tracked within ** days*ng*********fkzae**:***or a full refund will be given to me**Cassandra**:***Yes you are right**Translate*ng*********fkzae**:***i also have a copy of the chat**Cassandra**:***There is no problem for that.*Translate*ng*********fkzae**:***i was the one that opted i prefer to have the items than the refund**Cassandra**:***The problem is that in the tracking information it is showing delivered.*Translate**Cassandra**:***Look.*Translate**Cassandra**:*****Cassandra**:***There is a tracking information.*Translate**Cassandra**:***And it is alreadt delivered.*Translate*ng*********fkzae**:***but you can see the name of the person that received the item is not mine**Cassandra**:***There is no name who received the parcel.*Translate**Cassandra**:***May I ask if you have an evidence?*Translate*ng*********fkzae**:***that is why the local post gave me their register to check uif the items tracking number is in the register and it is not*ng*********fkzae**:***that is the snap shot i sent to you**Cassandra**:***Yes you are right, but my customer you don't have all records from them.*Translate**Cassandra**:***You only have a picture.*Translate*ng*********fkzae**:***please the very date the item is suppose to be in the local post is what i have forwarded to you check that date and compare**Cassandra**:***There is no date in the screenshot you send also.*Translate*ng*********fkzae**:***that is what is written in the red ink*ng*********fkzae**:***** items were received on that date**Cassandra**:***May I ask if you have an evidence all tracking number arrived by ****-**-**?*Translate*ng*********fkzae**:***please i don't want to argue over this, the local post was so generous to have allowedf me to have the screen shot i sent to you**Cassandra**:***Yes I do understand you, but my customer if I will use that evidence I cannot support it since it is not enough .*Translate**Cassandra**:***And my refund...
Initiate a full refund after more than a month of waiting.
Rita****-**-** **:***Ok, I will check it now, please give me two minutes. Thanks.***Rita****-**-** **:***Oh by the way, let's try to keep our chat active by sending messages at least every * minutes so we avoid a disconnection please. Is it okay?*ng*********fkzae****-**-** **:***i bought * blouses from the store*ng*********fkzae****-**-** **:***ok*ng*********fkzae****-**-** **:***thanks**Rita****-**-** **:*****Rita****-**-** **:****ng*********fkzae****-**-** **:***yes please**Rita****-**-** **:***It shows delivered may i know have you contact your post office?**Rita****-**-** **:****ww:****ng*********fkzae****-**-** **:***i have contacted the post office since April up to yesterday ** May **** but the items are yet to be recived**Rita****-**-** **:***For this issue let me apply full refund directly ok?*ng*********fkzae****-**-** **:***we went through the register of the local post office and there is no receipt of the items in the register**Rita****-**-** **:***let me apply full ref...
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AliExpress

Missing Order issue
Reported by GetHuman2965532
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 98 customers so far
Similar issue to 22649 others
0 customers following this

Timeline

GetHuman2965532 started working on this issue
May 22nd, 2019 3:20pm
GetHuman2965532 indicated the issue is not fixed yet.
May 23rd, 2019 12:41pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:11pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:11pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:11pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:12pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:12pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:12pm
GetHuman2965532 indicated the issue is not fixed yet.
May 27th, 2019 6:12pm
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May 27th, 2019 6:15pm
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May 28th, 2019 8:25am
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May 28th, 2019 8:25am
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May 28th, 2019 8:25am
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May 29th, 2019 3:41pm
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May 29th, 2019 3:42pm
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Jun 10th, 2019 3:09pm
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Jun 10th, 2019 3:13pm
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Jun 14th, 2019 6:13pm
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Jun 18th, 2019 12:51pm
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Jun 18th, 2019 12:51pm
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Jun 18th, 2019 12:51pm
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Jun 18th, 2019 12:53pm
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Jun 18th, 2019 12:53pm
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Jun 19th, 2019 7:34am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 19th, 2019 7:34am
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Jun 19th, 2019 7:34am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 19th, 2019 7:34am
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Jun 19th, 2019 11:52am
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Jun 20th, 2019 10:52am
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Jun 21st, 2019 1:17pm
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Jun 21st, 2019 1:17pm
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Jun 24th, 2019 3:00pm
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Jun 24th, 2019 3:00pm
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Jun 24th, 2019 3:02pm
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Jun 24th, 2019 3:04pm
GetHuman2965532 indicated the issue is not fixed yet.
Jun 24th, 2019 3:04pm
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 10:01am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 10:01am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 10:32am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 10:32am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 11:43am
GetHuman2965532 indicated the issue is not fixed yet.
Jun 25th, 2019 1:44pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 3rd, 2019 10:51am
GetHuman2965532 indicated the issue is not fixed yet.
Jul 12th, 2019 3:32pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 12th, 2019 3:33pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 12th, 2019 3:33pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 18th, 2019 3:19pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 22nd, 2019 2:42pm
GetHuman2965532 indicated the issue is not fixed yet.
Jul 23rd, 2019 1:15pm

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