I ordered a product and the seller says he will ship it and after * months i asked him...

GetHuman-asifpall's Missing Order issue with AliExpress from May 2019

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The issue in GetHuman-asifpall's own words
I ordered a product and the seller says he will ship it and after * months i asked him about my order and he says, sorry the parcel is not shipped properly he will give me a refund. Ok i agree with it and he says to me to cancel the order then only he can give me a refund, but there isnt any cancel option thus it says the product is shipped. So i told him that there isnt any cancel option, then he told me to open a dispute. I said ok, but the dispute can be only opened upto ** days since i confirm recieved my product. So the dispute option is not working. And and i also send him three or * screenshot of this and also he didn't understand it.*I hope you understand it.
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AliExpress

Missing Order issue
Reported by GetHuman-asifpall
May 22nd, 2019 - a mon ago
I have an issue with AliExpress too
Not resolved
Seen by 2 customers so far
Similar issue to 22598 others
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Timeline
GetHuman-asifpall started working on this issue
May 22nd 6:07am