Hello, I ordered two floor lamps and received them yesterday. The light should have...

GetHuman-sivan_'s customer service issue with AliExpress from May 2019

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The issue in GetHuman-sivan_'s own words
Hello, I ordered two floor lamps and received them yesterday. The light should have *-** levels but the remotes the seller send me is not working and I suspect it is not the original remotes for this lamps since I now noticed in other pictures that customer upload before for the same exact lamp, the remote he got is completely different and I’m afraid that is not the original remotes for the lamp and that is the reason ig is not working! I have to say that the remotes I got look much cheaper than the remote the other customer got with his lamp. I tried to contact the seller about this problem but the seller do not respond to my messages. I paid good money for this * lamps, $*** and I am not happy!!!!
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AliExpress

Customer service issue
Reported by GetHuman-sivan_
May 21st, 2019 - a mon ago
I have an issue with AliExpress too
Not resolved
Seen by 8 customers so far
Similar issue to 22522 others
0 customers following this
Timeline
GetHuman-sivan_ started working on this issue
May 21st 6:45pm
GetHuman-sivan_ indicated the issue is not fixed yet.
May 22nd 10:00am
GetHuman-sivan_ indicated the issue is not fixed yet.
May 22nd 4:18pm
GetHuman-sivan_ indicated the issue is not fixed yet.
May 22nd 7:38pm