Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

When I was ordering, it showed me an error message that it couldn’t process my order so...

GetHuman2957763's Refund a Charge issue with AliExpress from May 2019

Help with my AliExpress issue

First: share to improve GetHuman2957763's odds

Strength in numbers! Companies respond better when others are watching.

The issue in GetHuman2957763's own words

Like I said, I refreshed the page and clicked the submit button twice and it kept saying error message so I assume it didn’t go through but it email said my order was a success and I panicked. ... When I was ordering, it showed me an error message that it couldn’t process my order so I refresh the page three times and now my bank account has the same order three times.

Is there anyway to refund the last two orders and keep the first order?

I expect the transaction to be smooth without any issues because I heard many good reviews from my friends that order here, but I realized since so many people use this platform it causes it to create errors. However, other big company sites such as Forever ** works effectively and smoothly so I think the website needs to be revamped inside.

I tried to cancel my order so it would reduce or cancel the purchase in my bank account, however, it only show one of the three purchases.

I have an issue with AliExpress too

How GetHuman2957763 fixed the problem

We are waiting for GetHuman2957763 to fix the problem and share the solution with the rest of us customers.

Please help with my AliExpress issue

Prefer a step by step guide?

We've taken the time to write instructions for how to solve some of the most common AliExpress customer problems.

How do I recover my account access to AliExpress?How do I return an item to AliExpress?How do I open a dispute about a seller on AliExpress?How do I track my AliExpress orders or packages?What can I do if my AliExpress order is missing?

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

I can not place my order AliExpress website keeps giving me an error message can...Regarding my order no ****************In your AliExpress app system show*Order is...This is my order id.**************.this order not delivery but aliexpress app sho...When will my order be processed?Got a error message saying order couldnt be process but i have a order number My order cannot deliver my house but AliExpress show order complete *Please sir h...What does this mean? *AliExpress has processed your chargeback order...AliExpress showing that my order was complete at June **. It took * month to comp...I ordered from an account on AliExpress , the order when through and was excepted...Hi, I made an order from AliExpress and this order shipped by AliExpress direct...

Do you have a customer issue as well?

We can help you get AliExpress's attention and get better help faster. Tap below to get started.

Having AliExpress issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

AliExpress

Refund a Charge issue

Reported by GetHuman2957763

May 21st, 2019 - 4 years ago

I have an issue with AliExpress too

Not resolved

Seen by 25 customers so far

Similar issue to 22436 others

0 customers following this

Items needed

Name on the account

Address on the account

Order number

Email address