We paid *** euro but AliExpress didn't give us an order number or confirmation

GetHuman2949793's customer service issue with AliExpress from May 2019

Help with my AliExpress issue
The issue in GetHuman2949793's own words
Buy posters on AliExpress ... Hello there, I completed an order on May **, ****. It said on the screen that my order "timed out", but the money successfully transferred from our account to Aliexpress. I went to check "My Orders" and there is no order showing. We are worried because it seems we now have no order, but we are missing over *** euros. Can you please help us and refund us? Best wishes,*Rachel Deloughry and Timothee Busch
AliExpress did not give us an order number or a confirmation email, so there is no record of the transaction. Yet AliExpress did take our money.
Giving us our purchase, and if the order failed (as it said on the screen that it indeed "timed out") then give us our money back.*Please let us speak to a real human customer service representative and not a bot.
I am a new customer
We tried to see how we can contact a real human being to help us.
I have an issue with AliExpress too
How GetHuman2949793 fixed the problem

We are waiting for GetHuman2949793 to fix the problem and share the solution with the rest of us customers.

Please help with my AliExpress issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AliExpress customer problems.
How do I recover my account access to AliExpress?How do I return an item to AliExpress?How do I open a dispute about a seller on AliExpress?How do I track my AliExpress orders or packages?What can I do if my AliExpress order is missing?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
AliExpress showing that my order was complete at June **. It took * month to comp...Hello. I have purchased a pair of sunglasses. The order is said to be completed b...Hello,*at **.**. I ordered the clothes at aliexpress and paid it all together, or...Hello is aliexpress a safe website to order from?I ordered and order more than a month ago I believe it said the order was complet...Hello I ordered an item from AliExpress on the ******** the order number is...Hi I had placed an order with AliExpress mistakenly and paid for it...and within...I ordered in AliExpress app one week ago. I completed the transaction. However, i...There was a problem with Aliexpress web page when I was making an order. The scre...
FIX: I contacted the seller telling him what happened (about the error buying mult...
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

AliExpress Posters
Customer service issue
Reported by GetHuman2949793
May 19th, 2019 - 4 years ago
I have an issue with AliExpress too
Not resolved
Seen by 25 customers so far
Similar issue to 22259 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman2949793 started working on this issue
May 19th, 2019 5:20pm
GetHuman2949793 indicated the issue is not fixed yet.
May 19th, 2019 9:31pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 6:59am
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:32pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:34pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:34pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:35pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:41pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:42pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:49pm
GetHuman2949793 indicated the issue is not fixed yet.
May 21st, 2019 3:33pm
GetHuman2949793 indicated the issue is not fixed yet.
May 23rd, 2019 2:24pm
GetHuman2949793 indicated the issue is not fixed yet.
May 23rd, 2019 2:27pm
GetHuman2949793 shared this issue with followers on Twitter
May 23rd, 2019 3:01pm
GetHuman2949793 shared this issue with others over email
May 23rd, 2019 3:14pm
GetHuman2949793 shared this issue with friends on Facebook
May 23rd, 2019 3:14pm
GetHuman2949793 shared this issue with friends on Facebook
May 23rd, 2019 3:15pm
GetHuman2949793 indicated the issue is not fixed yet.
May 25th, 2019 9:17am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies