We paid *** euro but AliExpress didn't give us an order number or confirmation

GetHuman2949793's customer service issue with AliExpress from May 2019

Help with my AliExpress issue
The issue in GetHuman2949793's own words
Buy posters on AliExpress ... Hello there, I completed an order on May **, ****. It said on the screen that my order "timed out", but the money successfully transferred from our account to Aliexpress. I went to check "My Orders" and there is no order showing. We are worried because it seems we now have no order, but we are missing over *** euros. Can you please help us and refund us? Best wishes,*Rachel Deloughry and Timothee Busch
AliExpress did not give us an order number or a confirmation email, so there is no record of the transaction. Yet AliExpress did take our money.
Giving us our purchase, and if the order failed (as it said on the screen that it indeed "timed out") then give us our money back.*Please let us speak to a real human customer service representative and not a bot.
I am a new customer
We tried to see how we can contact a real human being to help us.
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AliExpress

AliExpress Posters
Customer service issue
Reported by GetHuman2949793
May 19th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 22259 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman2949793 started working on this issue
May 19th, 2019 5:20pm
GetHuman2949793 indicated the issue is not fixed yet.
May 19th, 2019 9:31pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 6:59am
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:32pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:34pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:34pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:35pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:41pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:42pm
GetHuman2949793 indicated the issue is not fixed yet.
May 20th, 2019 8:49pm
GetHuman2949793 indicated the issue is not fixed yet.
May 21st, 2019 3:33pm
GetHuman2949793 indicated the issue is not fixed yet.
May 23rd, 2019 2:24pm
GetHuman2949793 indicated the issue is not fixed yet.
May 23rd, 2019 2:27pm
GetHuman2949793 shared this issue with followers on Twitter
May 23rd, 2019 3:01pm
GetHuman2949793 shared this issue with others over email
May 23rd, 2019 3:14pm
GetHuman2949793 shared this issue with friends on Facebook
May 23rd, 2019 3:14pm
GetHuman2949793 shared this issue with friends on Facebook
May 23rd, 2019 3:15pm
GetHuman2949793 indicated the issue is not fixed yet.
May 25th, 2019 9:17am