Hello Customer Service team...This with regards to the order **************** - ASTON M...

GetHuman-mafla's Problem With a Seller issue with AliExpress from May 2019

Help with my AliExpress issue
The issue in GetHuman-mafla's own words
Hello Customer Service team...This with regards to the order **************** - ASTON MJAZZ store. I placed the order on May *******. I was contacted by the seller on May ******* telling me the the shoes I wanted were "Out of Stock" and then try to sell me a different pair of shoes that I didn't want. I told them that I was not interested in anything else and I wanted a refund. They got back to me saying that to get a refund I have to cancel the order and I have select " I don't want the shoes" (which was not the real reason for the order cancellation) and they would give $* US coupon. I cancelled the order and the reason I selected was "out of stock" which is the real reason for the cancellation. I found out the the refund request was rejected because I didn't put the reason they wanted me to put in the request. I think it is a very dishonest practice to advertised products "out of stock" to attract buyers and then try to sell them products that in my case I was not interested in buying. I filled out the refund request today again and I selected as the reason for a refund "out of stock" which is the real reason. I am not going to lie to make them look good.There is not reason for the seller to retain my money just because I didn't buy a product that they wanted me to buy and I didn't select the reason they wanted me to select when requesting my refund. I contacted the seller and told them I was going to report this issue to AliEspress. Since I used Paypal to pay for this order I want the seller the process the refund as soon as possible because Paypal is going to charge me interest for oder.***Thank you!**Regards,***Carlos Mafla

GetHuman-mafla did not yet indicate what AliExpress should do to make this right.

How GetHuman-mafla fixed the problem

We are waiting for GetHuman-mafla to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Problem With a Seller issue
Reported by GetHuman-mafla
May 15th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 21728 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-mafla started working on this issue
May 15th, 2019 12:36pm
GetHuman-mafla indicated the issue is not fixed yet.
May 15th, 2019 4:52pm
GetHuman-mafla indicated the issue is not fixed yet.
May 15th, 2019 4:52pm
GetHuman-mafla indicated the issue is not fixed yet.
May 15th, 2019 4:53pm
GetHuman-mafla confirmed the issue is fixed. Hooray!
May 16th, 2019 8:51pm
GetHuman-mafla confirmed the issue is fixed. Hooray!
May 16th, 2019 8:52pm
GetHuman-mafla confirmed the issue is fixed. Hooray!
May 16th, 2019 8:53pm
GetHuman-mafla confirmed the issue is fixed. Hooray!
May 16th, 2019 8:53pm