Seller refused to ship my order unless I paid them and extra $**.** USD. I requested fu...
GetHuman-msteciw's customer service issue with AliExpress from May 2019
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The issue in GetHuman-msteciw's own words
Seller refused to ship my item but supplied a false tracking number* all I want is my payment returned in full and I do not appreciate the delay in the refund. Your customer service is terrible* my refund should have been issued a week ago. AliExpress should be dealing with there dishonest sellers and recognising the honest customers. Your dishonest seller still has my money! ... Seller refused to ship my order unless I paid them and extra $**.** USD. I requested full refund and seller indicates that I will have to request refund from AliExpress. All charges for my order we posted on the sellers add and I paid that amount in full.
Make this right by refunding my payment in full.
I have been a customer for at least five years and have had other problems with AliExpress. To long of delay to resolve problems. I can honestly say that I have had problems about **% of my orders. Problems are short shipping, shipping inaccurately described items, not shipping items.
Contacted seller many times but seller says that AliExpress has to refund. Opened dispute with AliExpress
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