Seller refused to ship my order unless I paid them and extra $**.** USD. I requested fu...

GetHuman-msteciw's customer service issue with AliExpress from May 2019

Help with my AliExpress issue
First: share to improve GetHuman-msteciw's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-msteciw's own words
Seller refused to ship my item but supplied a false tracking number* all I want is my payment returned in full and I do not appreciate the delay in the refund. Your customer service is terrible* my refund should have been issued a week ago. AliExpress should be dealing with there dishonest sellers and recognising the honest customers. Your dishonest seller still has my money! ... Seller refused to ship my order unless I paid them and extra $**.** USD. I requested full refund and seller indicates that I will have to request refund from AliExpress. All charges for my order we posted on the sellers add and I paid that amount in full.
Make this right by refunding my payment in full.
I have been a customer for at least five years and have had other problems with AliExpress. To long of delay to resolve problems. I can honestly say that I have had problems about **% of my orders. Problems are short shipping, shipping inaccurately described items, not shipping items.
Contacted seller many times but seller says that AliExpress has to refund. Opened dispute with AliExpress
I have an issue with AliExpress too
How GetHuman-msteciw fixed the problem
We are waiting for GetHuman-msteciw to fix the problem and share the solution with the rest of us customers.
Please help with my AliExpress issue
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

I am not using the product because I haven't received it and I won't receive it because it hasn't been shipped.
Customer service issue
Reported by GetHuman-msteciw
May 8th, 2019 - 2 mons ago
I have an issue with AliExpress too
Not resolved
Seen by 14 customers so far
Similar issue to 20906 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address
Timeline
GetHuman-msteciw started working on this issue
May 8th 4:07pm
GetHuman-msteciw tried contacting AliExpress
May 9th 6:00pm
GetHuman-msteciw reached AliExpress customer support
May 9th 6:00pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 9th 6:00pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 9th 6:00pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 9th 6:02pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 9th 6:02pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 9th 6:02pm
GetHuman-msteciw indicated the issue is not fixed yet.
May 10th 6:10am
GetHuman-msteciw indicated the issue is not fixed yet.
May 10th 6:14am
GetHuman-msteciw indicated the issue is not fixed yet.
May 11th 4:26pm