I have *items where the disputes have been closed by Ali Express in v favour of sellers...

GetHuman2859885's customer service issue with AliExpress from May 2019

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The issue in GetHuman2859885's own words
I wanted to return and refund. ... I have *items where the disputes have been closed by Ali Express in v favour of sellers. I disagree with this very strongly.The return process is ridiculous, the items either didn’t fit or were not as described , having to provide photographic evidence of this is unacceptable, you wouldn’t have to do this in a shop. The items total £**.**, I do not have this kind of money to lose, being disabled is hard enough.Refund and return please, simple!
Being disabled all this uploading photos is just ridiculous, if sellers are told item does not fit or it is not as described and given a reason why that should be all that is needed.
Give me the address to return item too and refund.
A while.
Opened disputes, Ali Express closed disputes in favour of sellers, because I didn’t reply in time or have the right kind of evidence. Ridiculous system, you wouldn’t have to jump through all these hoops on e-bay or a shop.
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AliExpress

Customer service issue
Reported by GetHuman2859885
May 3rd, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 20318 others
0 customers following this

Timeline

GetHuman2859885 started working on this issue
May 3rd, 2019 11:19pm
GetHuman2859885 indicated the issue is not fixed yet.
May 3rd, 2019 11:23pm
GetHuman2859885 indicated the issue is not fixed yet.
May 5th, 2019 10:53am
GetHuman2859885 indicated the issue is not fixed yet.
May 7th, 2019 10:47am
GetHuman2859885 indicated the issue is not fixed yet.
May 7th, 2019 12:42pm
GetHuman2859885 indicated the issue is not fixed yet.
May 7th, 2019 10:38pm
GetHuman2859885 indicated the issue is not fixed yet.
May 8th, 2019 5:26pm
GetHuman2859885 indicated the issue is not fixed yet.
May 19th, 2019 8:27pm
GetHuman2859885 indicated the issue is not fixed yet.
May 27th, 2019 1:49pm