I contact the seller "foreverlily Official Store"*about my purchase on Aliexpress site...

GetHuman-mgfarias's customer service issue with AliExpress from April 2019

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The issue in GetHuman-mgfarias's own words
I contact the seller "foreverlily Official Store"*about my purchase on Aliexpress site (* Colors PDF Led Light Therapy LED Mask Skin Rejuvenation Photon Device Spa Acne Remover Anti-Wrinkle Red Led Light Treatment). I bought it through AliExpress so I contact seller "through" AliExpress. I had no other choice.*The item is not as described. I asked for total refund plus a prepaid return label so I can send the wrong item back.*Seller said because AliExpress was handling the issue, they could no do anything about it. AliExpress says the refund was in review process and it would be refunded. I have been waiting for a long time and now, on AliExpress site says it is finished but I didn't get any refund. Part of the website says it is still being processed but the other part says the dispute has finished.*How can it be finished if I didn't get refund for the merchandise?*I also didn't receive any return label. *I will appreciate if AliExpress process my refund or I will not trust the site for future purchase. I work with websites that I can trust.*I appreciate your feedback and attention to this matter.*Thanks

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Customer service issue
Reported by GetHuman-mgfarias
Apr 29th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 19688 others
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GetHuman-mgfarias started working on this issue
Apr 29th, 2019 5:36pm