AliExpress is just a typical capitalist company, totally uninterested in providing any service to their customers. In the end, Amazon will take over the world market if they continue to provide quality customer service.

GetHuman-lisajst's customer service issue with AliExpress from March 2019

37 views | 16717 similar | 0 following
Help with my AliExpress issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get AliExpress help.
The issue in GetHuman-lisajst's own words
I managed to get a real person via the chat, but they had absolutely no interest in providing compensation for the promised discount. I suspect that they regularly cheat in this way. ... I placed multiple orders to AliExpress companies this morning and paid for them all in one go using my credit card. By paying for everything in one go I was given an important reduction. However, apparently the payment didn't work, but all the companies received the orders and asked for payment individually (which would me no overall reduction!). I have just paid for the unpaid order page by page on their website, but of course I still don't get the overall reduction for one large payment (over *** euros) as there were five pages and it wasn't possible to pay for all five pages in one go, only one page at a time. I would like to benefit from the promised big reduction (around ** euros). Thank you
I won't be purchasing via them again.
I asked to receive compensation for the amount not discounted when I tried to pay for multiple orders together or to give me a voucher to use at a later date. They refused and hid behind their supposed 'coupon' system.
I have been a customer for * years.
I've given up. I don't blame the individual sellers, only AliExpress.
How GetHuman-lisajst fixed the problem

We are waiting for GetHuman-lisajst to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lisajst fixes it.
This email address isn't valid

AliExpress

Anniversary Sale with a big discount for an important overall purchase amount via multiple shops.
Customer service issue
Reported by GetHuman-lisajst
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 37 customers so far
Similar issue to 16717 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-lisajst started working on this issue
Mar 28th, 2019 4:01pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 29th, 2019 8:22pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 29th, 2019 8:33pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 31st, 2019 4:35pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies