AliExpress is just a typical capitalist company, totally uninterested in providing any service to their customers. In the end, Amazon will take over the world market if they continue to provide quality customer service.

GetHuman-lisajst's customer service issue with AliExpress from March 2019

Help with my AliExpress issue
The issue in GetHuman-lisajst's own words
I managed to get a real person via the chat, but they had absolutely no interest in providing compensation for the promised discount. I suspect that they regularly cheat in this way. ... I placed multiple orders to AliExpress companies this morning and paid for them all in one go using my credit card. By paying for everything in one go I was given an important reduction. However, apparently the payment didn't work, but all the companies received the orders and asked for payment individually (which would me no overall reduction!). I have just paid for the unpaid order page by page on their website, but of course I still don't get the overall reduction for one large payment (over *** euros) as there were five pages and it wasn't possible to pay for all five pages in one go, only one page at a time. I would like to benefit from the promised big reduction (around ** euros). Thank you
I won't be purchasing via them again.
I asked to receive compensation for the amount not discounted when I tried to pay for multiple orders together or to give me a voucher to use at a later date. They refused and hid behind their supposed 'coupon' system.
I have been a customer for * years.
I've given up. I don't blame the individual sellers, only AliExpress.
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AliExpress

Anniversary Sale with a big discount for an important overall purchase amount via multiple shops.
Customer service issue
Reported by GetHuman-lisajst
Mar 28th, 2019 - a mon ago
I have an issue with AliExpress too
Fixed
Seen by 7 customers so far
Similar issue to 16717 others
0 customers following this
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Timeline
GetHuman-lisajst started working on this issue
Mar 28th 4:01pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 29th 8:22pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 29th 8:33pm
GetHuman-lisajst indicated the issue is not fixed yet.
Mar 31st 4:35pm