My product ID.No:-************** of **.**.****. As per Aliexpress Product Portal Track...

GetHuman-subhocc's customer service issue with AliExpress from March 2019

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-subhocc will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-subhocc can let us know if they help or not.
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The issue in GetHuman-subhocc's own words
My product ID.No:-************** of **.**.****. As per Aliexpress Product Portal Tracking ID is shown as "Remain in held by the Infian Customs". Now why do you told me to contact to the seller or Indian Customs. Have I not paid full product value and Aliexptess full shipping cost in $ to your seller and Aliexpress? Do Aliexpress or it's seller informed in any way that I have to cleared my order productftom Indian Customs? Do you confirmed at the time of receiving full amount of product or shipping cost that I have to bear customs duty later? Now,please arrange for necessary Indian Customs clearence,so that I will receive the these product without any delay. Please don't force me to cancerl these order,claim full refund of product & shipping cost and also cancelled all the "to be shipped order",claim full refund and stopped all future business with you.

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AliExpress

Customer service issue
Reported by GetHuman-subhocc
Mar 30th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 227 others
0 customers following this

Timeline

GetHuman-subhocc started working on this issue
Mar 30th, 2019 6:43am

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