I had updated my profile with my new address prior to purchase. After I placed the ord...

GetHuman2636695's customer service issue with AliExpress from March 2019

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The issue in GetHuman2636695's own words
I had updated my profile with my new address prior to purchase. After I placed the order and entered my payment information I noticed that I was not asked to confirm the shipping address. I immediately doubled checked my profile and noticed that my new address was not updatde on Ali Express. I then updated the new address to my profile again and contacted all * sellers and provided them with the new shipping address. One seller responded "ok" and the other responded "dear friend, goods shipped, can't change address now, you should send the right address to us before shipment."*If the goods I ordered will not be shipped to my new address then I wish to cancel this transaction immediately! I am not responsible to pay for goods that I will not receive.
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AliExpress

Customer service issue
Reported by GetHuman2636695
Mar 30th, 2019 - 6 mons ago
I have an issue with AliExpress too
Fixed
Seen by 4 customers so far
Similar issue to 17023 others
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Items needed
Name on the account
Address on the account
Order number
Email address
Timeline
GetHuman2636695 started working on this issue
Mar 30th 12:12am
GetHuman2636695 indicated the issue is not fixed yet.
Mar 30th 4:41pm