Alaska Airlines Customer Service Issues

I recently received news that my father has been diagnosed with stage 4 colon cancer, which has spread to his liver. He will be undergoing surgery soon, causing me to need to adjust my travel plans with Airlines. I am hoping to change my flight and get vouchers for my husband and me to use at a later date due to the uncertainty of my father's health and treatment schedule. I am looking to possibly rebook for September 19, 20, 21, 24, 25, 26, 27, or 28, with September 21 or 24 being the most preferred. The cost of the new tickets aligns with the original ones, so I am hoping to receive two vouchers for future travel within the next month to avoid paying the $[redacted].00 flight change fee. The initial booking was made through Expedia using my boss's email with the confirmation code ANMYLX under the names Dana E Wales and Destry M Brown.

On May 13, [redacted], I was scheduled for flight [redacted] to PSP. Upon check-in, I was informed of its cancellation due to cloudy skies interfering with landing. Both the gate agent and supervisor cited weather as the cause and rebooked me on flight #[redacted] at 9:15PM. Despite being told of weather issues, inquiries revealed clear skies and no wind in Palm Springs. Contacting customer service also confirmed the weather-related delay and offered a $12 meal voucher for inconvenience. Researching online weather data showed no flight cancellations for PSP. Discovering that the 55 passengers on flight [redacted] were from the canceled flight pointed toward a capacity issue, not weather. Exhausted from traveling since Sarajevo, I was eager to return home from SFO. As a loyal Alaska Air customer, I hope for appropriate compensation and look forward to hearing back. Best, D.L.

I am having an issue with Alaska Airlines regarding a lost bag on my recent flight from Seattle to JFK. The bag tag number is AS 80-73-70, and the lost bag confirmation number is JFKAS[redacted]. I have been unsuccessful in contacting the delivery company and Alaska Airlines for assistance. I am stranded without my belongings and had to purchase new cell phone chargers. I urgently need a precise delivery time for my bag, which has been located. Please call [redacted]. I am desperate for a resolution as my whole vacation is on pause. Your help is greatly appreciated. Thank you.

I am currently in Seoul, South Korea, and my flight to Vancouver, Canada, (Air Canada 64) is delayed by 3 hours. As a result, I will miss my connecting flight (AS2044) from Vancouver to Seattle on Sunday, April 28th. I will need to be rebooked on a later Alaska Airlines (Horizon) flight from Vancouver to Seattle on the same day as my expected arrival on Air Canada 64. Any flight departing Vancouver for Seattle after 2:00 pm on April 28th would work for me. Since I am unable to reach Alaska Airlines from South Korea, please respond to my request via email. Thank you.

Dear Customer Service at Alaska Airlines, I would like to bring to your attention the current situation with the spread of the Coronavirus globally. I am a resident of Qatar scheduled to travel to the USA on March 27, [redacted], with my family, including four children. Due to the escalating threat of the virus, I have decided to postpone my trip. I had a booking with Alaska Airlines for April 8, [redacted], from San Francisco (SFO) to Newark-Newark Intl. (EWR) for six passengers. The flight confirmation code for my booking is JGCPFQ. I kindly request that you cancel and refund my booking, or alternatively, allow me to reschedule my travel plans. It is essential for me, especially since I am traveling with children, to avoid any risk under the current circumstances. I hope you can accommodate my request and provide me with the best possible solutions regarding this matter. Best regards,

I am Cathleen Oddo Cornick, and I recently flew from SJD to SAN on Feb 27, [redacted] with confirmation code ICNUWN. Upon boarding, I had a window seat. Unfortunately, the person who sat next to me in the middle seat was quite large, causing some discomfort as their size overflowed into my seating area, preventing the armrest from being lowered. While I empathize with her situation, I believe for the price we pay for flights, measures should be taken to prevent such inconveniences. I'm unsure of what suggestions to offer at this time.

Alaska Airlines has introduced a plane with a Gay Pride theme, featuring rainbow designs. I'm looking for information on how to avoid flying on this particular plane. Whenever I book my flights (I travel twice a year), I would like to know in advance which type of plane I can expect to be on. This recent move by the airline is disappointing to me after being a loyal customer for over 40 years. I believe they should prioritize their long-time customers over these types of displays. I am frustrated with the airline's apparent shift in focus and feel it might be time to consider alternative airlines for my future travels.

Last night, on June 28, [redacted], I was on flight number [redacted] from Seattle to San Diego. A lady, eventually seated right behind me in the back row, was very unwell. She vomited and felt sick for about two hours. An ambulance was waiting for the plane in San Diego. I approached a crew member to inquire if Alaska Airlines would inform passengers if the woman has COVID. They confirmed that we might receive information from the CDC. I haven't received any updates yet, and I urgently need to know to ensure the safety of my family whom I am visiting. Clarity on the situation is crucial at this point.

My name is Nancy Thomas. My Alaska Mileage Plan number is [redacted]6. I was on Alaska Airlines flight #[redacted] from Medford to Portland on June 15th. Upon arrival at 7:00 am, passengers were informed of a small damage to the main door of the plane, resulting in a delay of over 7 hours. Sadly, this caused me and my three friends to miss the first day of our Oregon coast vacation. The staff in Medford and Portland advised me to reach out to customer service to address the situation. I value Alaska as my preferred airline and hope to resolve this matter amicably. I respectfully request a free round trip ticket from Medford to Spokane in light of the inconvenience. Kindly consider my request. Thank you.

Hello, I have a flight booked from Seattle to Las Vegas on December 6th, [redacted] with flight ASI [redacted] departing at 7:47 p.m. I'm looking to see if it's possible to reserve seats for this flight. Unfortunately, I can't locate the e-ticket number. The Booking Numbers provided by Condor are [redacted] and TP6ATI. Thank you. My email address is [redacted] -Frank and Tanja Follak

I have been struggling to get a state ID in WA after my ID was stolen when I moved here 4.5 years ago. Despite trying various avenues to obtain a copy of my old ID from AK and getting a new one here, it has been challenging. I have been waiting to receive my college transcripts which might take weeks or months. I believe that Alaska Airlines could potentially assist by providing a photocopy of my ID from my Mileage Account when I flew from Anchorage to Seattle on April 27th, [redacted]. This would greatly help me in getting my life back on track. Please reach out if you can email the copy or if I need to collect it in Seattle. Thank you for your assistance.

I booked a flight for myself and my three children. Unfortunately, one of my kids has been assigned a seat far from us in the back of the plane. This is concerning, and I need assistance. Despite booking all tickets and seats together, I'm being asked to pay to sit together as a family. This matter must be addressed urgently as our early morning flight is tomorrow. If we are unable to be seated together, I will escalate this matter or request a refund.

My partner and I reside in a remote village in Northern Alaska. Unfortunately, our connecting Bering Air flight to our main hub was canceled due to severe weather conditions. My partner, a local teacher, and I are eager to get back home for the holiday season. I am seeking assistance to modify my reservation for either Saturday or Sunday. We were previously aided by a representative without incurring any fees, considering the connection between Bering Air and Alaska Airlines. Inclement weather prevented our initial flight, so any support would be greatly valued.

I have made a reservation through Booking.com for an upcoming trip. However, I recently discovered that I need to book seats for four flights with Alaska Air separately, even though I thought it was included when I booked through Booking.com. I have been trying to contact Alaska Air for the past six hours with no success, and my first flight is scheduled for early morning on 1/3. I am looking to secure seats together, with one being a window seat. The flights I need seats for are as follows: 1/3/[redacted] - SMF to SAN on Skywest operated as Alaskaskywest Flight AS3361 - SAN to MRY on Alaska Horizon Flight AS2580 1/7/[redacted] - MRY to SAN on Alaskaskywest Flight AS3383 - SAN to SMF on Alaskaskywest Flight AS3386 If you are unable to assist me with this request, please inform me as soon as possible. Thank you for your attention and help in this matter; it is greatly appreciated.

Hello, I am Noah C. I recently flew with Alaska Airlines on December 26, [redacted], from Chicago O'Hare to Seattle-Tacoma. Unfortunately, my flight was delayed nearly 6 hours, which was quite frustrating for my father and me. I am looking to reach out to Alaska Airlines to request compensation for the delay of Alaska Airlines flight [redacted]. As stated in the Alaska Airlines contract of carriage, rule 8 for domestic travel, passengers experiencing delays exceeding 4 hours are eligible to receive compensation of up to [redacted]% of the one-way fare for that ticket.

I was on Alaska flight [redacted] from Bozeman, MT to Seattle, but our connecting flight to our destination (flight [redacted]) at 1:00 was missed due to the cancellation of the first leg. We purchased a companion ticket, and it would be fair for Alaska to change our connecting flight without any additional charges considering the circumstances.

I was on Alaska Airlines flight AS 7 with confirmation code QDQTQK which got redirected to PSC. I contacted them at 4:58 PM requesting a call back, but I am still waiting for it. I have not received any flight change information and was even texted to rebook my reservation. Despite calling over 10 times yesterday, I kept getting a message saying "your call cannot be completed as dialed" and today, I've been on hold for nearly two hours without reaching an agent. Other passengers have managed to get new flights. I am seeking clarification on the situation as Priceline mentioned that Alaska is now handling all rebooking matters.

I arrived at LAX airport two hours before my flight departure. My family urgently needed to travel due to a sick family member requiring assistance. Unfortunately, the airline's poor service and infrastructure, with only one overwhelmed clerk managing flight cancellations, baggage, and pet check-ins, led to chaos. Standing in line for 3 hours, we ultimately missed our flight. Even seeking help from a staff member named Jessica resulted in dismissive treatment. The disrespect and disorganization were shocking, causing undue stress for my whole family. Our delay had a direct impact on providing timely care for my sick father. I am requesting compensation for the significant inconvenience and lack of professionalism exhibited by your staff.

Our flight for our cruise with Alaska Airlines planned for June [redacted] got canceled due to Covid-19. In July [redacted], we received refund certificates, which are expiring on Dec 31, [redacted], in 2 days. I've been trying for a week to redeem the certificates online and by phone without success. It seems that only one of the reservations was issued the extended certificate. I'm frustrated with Alaska's lack of responsiveness via phone or chat. I'm too far from the airport to visit in person. Despite the challenges they face with cancellations, I expect better service considering the money they have and the time passed.

We had a flight scheduled as part of a cruise package with Alaska Airlines in June [redacted] that was canceled due to Covid-19. We received certificates as a refund in July [redacted], which are set to expire in 2 days on Dec 31, [redacted]. I have been trying unsuccessfully for a week to redeem our certificates, both online and over the phone. Unfortunately, it appears that only one, not both, of the reservations was issued the extended certificate. Now I am at risk of losing money because of Alaska's apparent lack of response or resolution. Despite being 2 hours away from the airport, I am unable to go in person. I understand the challenges they face, but I feel overlooked, and this poor service is unacceptable. They have held my funds for a considerable amount of time, and I expect better customer service. The assistance provided does not aid me as I lack cell service where I reside, and I am unable to receive text messages.