We rented a Jeep Wrangler in Cozumel. Details below *(We booked a compact SUV online, a...

GetHuman-roblant's customer service issue with Alamo from January 2019

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The issue in GetHuman-roblant's own words
We rented a Jeep Wrangler in Cozumel. Details below *(We booked a compact SUV online, and upgraded to the Jeep at the counter).**The rate was approximately $*** USD. **The charge on our Visa is $*,***.** CAD (approx $*** USD)**Our friends traveling with us rented the exact same Jeep on the same day, at the same Alamo office, and the charge on their Visa is only $*** CAD. **We returned our Jeep in good condition with no damage. Please explain and correct.**Thank you. **Rob Lantz**-***-***-*****Charlottetown, Prince Edward Island*Canada**You reserved a Compact SUV on January *, **** in Cozumel Puerta Maya Cruise Center. **Your Confirmation Number - ************Muelle Puerta Maya Local ** F*Carretera Costera Sur Km *.**Cozumel ***** Mexico**************
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Alamo

Customer service issue
Reported by GetHuman-roblant
Jan 8th, 2019 - a mon ago
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Seen by 4 customers so far
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GetHuman-roblant started working on this issue
Jan 8th 6:04pm