We rented a car through Costco with your company. The total charge was supposed to be...

GetHuman-suemorse's customer service issue with Alamo from November 2018

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The issue in GetHuman-suemorse's own words
We rented a car through Costco with your company. The total charge was supposed to be $***.**. Instead we were charged $***.**.*I would like you to credit the overcharge. We did not add any options on at checkin.****YOUR TRIP INFORMATION*C*********************Costco Travel Confirmation Number: Alamo Confirmation Number:*RENTAL INFORMATION*Renter Name: Michael Morse*Rental Price: $***.** *The price includes your Costco Member discount.*Pick-up: Drop-off:*Car Type:*Price Summary*Date********* ********Alamo - Mini Van*Location*Phx Sky Harbor Intl Arpt Phx Sky Harbor Intl Arpt*Car Rental Taxes and fees Total Rental Price*Time***:** PM **:** PM*$***.** $**.** $***.** ****Alamo Banner Logo*RA *: **********Renter: MICHAEL MORSE*Dates & Times*Location*Pickup *Oct **, ******:** PM****** E RENTAL CAR WAY*PHOENIX, AZ *****************Return *Nov **, ******:** PM****** E RENTAL CAR WAY*PHOENIX, AZ *****************Vehicle*Make*Model: DODG*GCAR*Color: MAROON*Car Class Driven: MVAR*Car Class Charged: MVAR*Mileage out: *****Mileage in: *****Mileage: ****Fuel Out: Full*Fuel In: Full*License: AKG*****State*Province: AZ*Unit *: *RY****Vehicle *: KR*******Charges*Price*Unit*Total*TIME & DISTANCE ***** - ******* @ $**.***DAY*$***.****NO CHARGE DISTANCE ***** - ******* @ $*.***DISTANCE*$*.****DISCOUNT** @ $*.***PERCENT*($**.**)**$** OFF SPECIALTY VEHICLES** @ ($**.**)*RENTAL*($**.**)**MAINTENANCE FEE *.***DAY** @ $*.***DAY*$*.****CUSTOMER FACILITY CHARGE *.***DAY** @ $*.***DAY*$**.****CONCESSION RECOVERY FEE **.**PCT***.****%*$**.****STADIUM SURCHARGE**.****%*$*.***VEHICLE LICENSE SURCHARGE * PCT**.****%*$**.***TRANS PRIV TAX***.****%*$**.***Total Charges:*$***.***Charge To:*VISA xxxx**** $***.***Charge To:*VISA xxxx**** $**.****Thank you*Susan Morse

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Customer service issue
Reported by GetHuman-suemorse
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 117 others
0 customers following this


GetHuman-suemorse started working on this issue
Nov 7th, 2018 8:00pm

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