reserved a vehicle at san antonio airport for sons Air force graduation. Called the ni...

GetHuman1348669's customer service issue with Alamo from October 2018

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The issue in GetHuman1348669's own words
reserved a vehicle at san antonio airport for sons Air force graduation. Called the night before we left to make sure as we would arrive after midnight. Girl on the phone checked my reservation said ok mr bogey everything is good. Got there at *am and they gave all of the cars out. The reservation meant nothing. this was a huge deal, all of the other rentals were closed with exception to avis. We waited another hour and had to be up at *am. There must be a better way. I was told that giving out all of the cars is policy it doesnt matter if you have a reservation or not.
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Alamo

Customer service issue
Reported by GetHuman1348669
Oct 15th, 2018 - 2 mons ago
I have an issue with Alamo too
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Seen by 2 customers so far
Similar issue to 93 others
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Timeline
GetHuman1348669 started working on this issue
Oct 15th 4:36pm