reserved a vehicle at san antonio airport for sons Air force graduation. Called the ni...
GetHuman1348669's customer service issue with Alamo from October 2018
Help with my Alamo issue
First: share to improve GetHuman1348669's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1348669 to get a Alamo rep on the line!
Always use the GetHuman Phone tocall Alamo. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1348669 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1348669's own words
reserved a vehicle at san antonio airport for sons Air force graduation. Called the night before we left to make sure as we would arrive after midnight. Girl on the phone checked my reservation said ok mr bogey everything is good. Got there at *am and they gave all of the cars out. The reservation meant nothing. this was a huge deal, all of the other rentals were closed with exception to avis. We waited another hour and had to be up at *am. There must be a better way. I was told that giving out all of the cars is policy it doesnt matter if you have a reservation or not.
GetHuman1348669 did not yet indicate what Alamo should do to make this right.
I have an issue with Alamo too
How GetHuman1348669 fixed the problem
We are waiting for GetHuman1348669 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.