Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to rep...
GetHuman-mmezzell's customer service issue with Alabama Power from March 2020
Help with my Alabama Power issue
The issue in GetHuman-mmezzell's own words
Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to replace a transformer in the city alley behind our house. A large bucket truck came up our drive and extended the bucket to reach the pole. They cut large limbs off our trees to get to the pole. The large limbs fell as they were cut and are in our yard. Please send someone out and clean up the large limbs just past our driveway. We are older, and husband just had knee surgery. We would have to hire someone to do this. We do not get service from this pole, the crew just used our drive and cut limbs that are NOT close to the pole.*We are at **** Kendall Ct. Homewood, *****. account number******-******Joan Mezzell
GetHuman-mmezzell did not yet indicate what Alabama Power should do to make this right.
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How GetHuman-mmezzell fixed the problem
Give up on GetHuman and call the customer service number. After waiting an hour for a call from GetHuman, I was pleased that the lady I spoke with at customer service could deal with the issue
Please help with my Alabama Power issue
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GetHuman-mmezzell confirmed the issue is fixed. Hooray!
Mar 7th, 2020 5:43am
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