Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to rep...

GetHuman-mmezzell's customer service issue with Alabama Power from March 2020

Help with my Alabama Power issue
The issue in GetHuman-mmezzell's own words
Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to replace a transformer in the city alley behind our house. A large bucket truck came up our drive and extended the bucket to reach the pole. They cut large limbs off our trees to get to the pole. The large limbs fell as they were cut and are in our yard. Please send someone out and clean up the large limbs just past our driveway. We are older, and husband just had knee surgery. We would have to hire someone to do this. We do not get service from this pole, the crew just used our drive and cut limbs that are NOT close to the pole.*We are at **** Kendall Ct. Homewood, *****. account number******-******Joan Mezzell

GetHuman-mmezzell did not yet indicate what Alabama Power should do to make this right.

How GetHuman-mmezzell fixed the problem
Give up on GetHuman and call the customer service number. After waiting an hour for a call from GetHuman, I was pleased that the lady I spoke with at customer service could deal with the issue
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Alabama Power

Customer service issue
Reported by GetHuman-mmezzell
Mar 6th, 2020 - 3 years ago
GetHuman-mmezzell shared how to fix
Seen by 11 customers so far
Similar issue to 62 others
0 customers following this
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GetHuman-mmezzell started working on this issue
Mar 6th, 2020 7:13pm
GetHuman-mmezzell confirmed the issue is fixed. Hooray!
Mar 7th, 2020 5:43am