Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to rep...

GetHuman-mmezzell's customer service issue with Alabama Power from March 2020

Help with my Alabama Power issue
The issue in GetHuman-mmezzell's own words
Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to replace a transformer in the city alley behind our house. A large bucket truck came up our drive and extended the bucket to reach the pole. They cut large limbs off our trees to get to the pole. The large limbs fell as they were cut and are in our yard. Please send someone out and clean up the large limbs just past our driveway. We are older, and husband just had knee surgery. We would have to hire someone to do this. We do not get service from this pole, the crew just used our drive and cut limbs that are NOT close to the pole.*We are at **** Kendall Ct. Homewood, *****. account number******-******Joan Mezzell

GetHuman-mmezzell did not yet indicate what Alabama Power should do to make this right.

How GetHuman-mmezzell fixed the problem
Give up on GetHuman and call the customer service number. After waiting an hour for a call from GetHuman, I was pleased that the lady I spoke with at customer service could deal with the issue
Do you have a customer issue as well?
We can help you get Alabama Power's attention and get better help faster. Tap below to get started.
Having Alabama Power issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Alabama Power

Customer service issue
Reported by GetHuman-mmezzell
Mar 6th, 2020 - a year ago
Fixed
GetHuman-mmezzell shared how to fix
Seen by 6 customers so far
Similar issue to 62 others
0 customers following this
Items needed
Account name
Account number
Service address
Account phone number
Last 4 of Social Security Number
Account email

Timeline

GetHuman-mmezzell started working on this issue
Mar 6th, 2020 7:13pm
GetHuman-mmezzell confirmed the issue is fixed. Hooray!
Mar 7th, 2020 5:43am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers