Before contacting them, items GetHuman-surajitb may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-surajitb's own words
I couldn’t make a telephone call ... I have recently changed my number from docomo to Airtel by paying about Rs****-,I was told that my pack would be valid for ** days. But I find I am not able to make a call after a month. My number is ********** and I request you to guide me.
Since I am a new customer I wanted to speak to somebody from the company or call centre to help me out, but this was extremely difficult and I failed.
I want the company to check the package that I had bought on my shift from docomo and give me the full nomenclature and receipt, this will enable me to go to the local shop and seek remedy for misselling..
Being a senior citizen I may not be savvy with smart phone techniques, but I did pay the money , in cash to a local Airtel dealer and was given to understand that the pack I am buying will last for ** days and after this initial pack I could recharge at a lesser price. But this abrupt stoppage is quite shocking.
Not so far. But tomorrow I would go to the nearest Airtel office to seek redresssal.
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