I have moved to Albuquerque, new Mexico, USA and I am not getting any network here. And...

GetHuman1043312's customer service issue with Airtel from August 2018

Help with my Airtel issue
The issue in GetHuman1043312's own words
I am trying to connect to network but there is no network available. I am using redmi note * phone ... I have moved to Albuquerque, new Mexico, USA and I am not getting any network here. And I want to change my number from postpaid to prepaid. My number is **********. Any help will be appreciated.
There is no one available on live chat. When I enter the required informatiit says all agents are busy. I tried that for at least * * times, but no luck
At least give directions on how to connect to a network using Airtel sim
I am a customer for more than a decade
Tried to manually select a network but it's not connecting
I have an issue with Airtel too
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Airtel

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Customer service issue
Reported by GetHuman1043312
Aug 27th, 2018 - 4 mons ago
I have an issue with Airtel too
Fixed
Seen by 7 customers so far
Similar issue to 1893 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1043312 started working on this issue
Aug 27th 7:50pm
GetHuman1043312 indicated the issue is not fixed yet.
Aug 27th 10:05pm
GetHuman1043312 indicated the issue is not fixed yet.
Aug 27th 10:09pm
GetHuman1043312 indicated the issue is not fixed yet.
Aug 30th 11:25pm