I cancelled Airtel landline broadband service on March **, **** as I was relocating out...

GetHuman-sejaliye's customer service issue with Airtel from June 2018

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The issue in GetHuman-sejaliye's own words
I cancelled Airtel landline broadband service on March **, **** as I was relocating out of the city. They refused to, and continued to bill me through April. They billed me for a service for which I was not even physically in the city of the service. When I told them about it, they waived the charges and said you have to pay the prorated amount. Ok, so I paid Rs. *** through the Airtel App (credit card bill as proof). Now, today, June *, ****, I have started getting calls from collection agency to pay the balance of ***. This is causing me mental trauma. Unfortunately, even if you see on the App, I have no dues. So how do I even pay the amount even I decide to?
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Customer service issue
Reported by GetHuman-sejaliye
Jun 9th, 2018 - 10 mons ago
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GetHuman-sejaliye started working on this issue
Jun 9th, 2018 5:39am