When I recharge my airtel number(**********) , my account balance will become zero and...

GetHuman-shrutisi's customer service issue with Airtel from May 2018

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When I recharge my airtel number(**********) , my account balance will become zero and it happened twice.I neither activate any of the airtel service nor any plans.I don't know why this is happening. I als called to airtel customer care number *** but I need sufficient balance to talk to your customer service and whenever I recharged my account my account balance will get exhausted .Kindly solve this problem at the earliest.
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Airtel

Customer service issue
Reported by GetHuman-shrutisi
May 22nd, 2018 - 6 mons ago
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-shrutisi started working on this issue
May 22nd 4:31am
GetHuman-shrutisi confirmed the issue is fixed. Hooray!
May 23rd 7:04am