My name is Larry Hill Jr I've traveled on AirTrans from South Bend Indiana to Sanford F...

GetHuman-lifebein's customer service issue with AirTran Airlines from December 2018

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The issue in GetHuman-lifebein's own words
My name is Larry Hill Jr I've traveled on AirTrans from South Bend Indiana to Sanford Florida I flew the **th on the way down and the **th of November. On my way back I traveled with medical equipment and had a great experience as far as traveling down to Florida once I was returning to Michigan is where I live I went in the airport and spoke with janique and she would not let my medical equipment fly in the compartment with me she would not let it go under my feet above my head she said it must go in cargo and I've had bad problems with traveling and did not want my medical equipment to go cargo because it could be broken there were ** different medications in my bag that I didn't want anybody to take an opportunity to help themselves and jonique would not allow the bag to go on then she tried to charge me for another bag and it got quite nasty between she and I have been instructed by two other staff members to call and speak with customer service but I don't have a phone number evidently to contact customer service because it goes to a thing where they are wanting me to give them for $** and receive a $*** gift card I explain to them all four times that I do not have credit cards or plastic and they would not let me speak with the supervisor nor would they let me be transferred to AirTran reservations my phone number is *** *** ****. Or cell. *** *** ****

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AirTran Airlines

Customer service issue
Reported by GetHuman-lifebein
Dec 17th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman-lifebein started working on this issue
Dec 17th, 2018 7:00pm

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