AirBnB Customer Service Issues

I am an AirBnB customer who created an account through Facebook using the email address [redacted] I deleted my Facebook account about a year ago and now I'm unable to access my AirBnB account. When attempting to log in with my email, it redirects me to log in through Facebook, which I no longer have. I need assistance accessing my account as I remember my password. Thank you.

I bought an Airbnb a while ago. When I first tried to purchase it, I encountered an error message stating there was a connection issue, and the transaction was canceled. I attempted the purchase again successfully, but I was charged for two. I am requesting a refund for one of the B&B bookings as I only intended to buy one.

I have recently encountered a concerning situation with my guests who exhibited rude behavior and left my home in an unacceptable state. I suspect they might have been involved in illicit activities. Despite my efforts to address this issue with Airbnb, I have not received any compensation. The guests were disrespectful and left a mess behind before complaining to the platform. This experience has been distressing and made me feel unsafe in my own home.

I experienced a concerning incident with Airbnb recently. Despite reaching out to neighborhood support, I was disconnected and given the runaround. Unwanted guests arrived at my property late at night, claiming to have paid $2,[redacted] to stay. However, my property was removed from Airbnb six months ago. As I am currently working overseas, I am grateful for having a Ring camera. The guests had access to my lockbox and house instructions without my knowledge. This situation was extremely dangerous, causing fear for my relatives staying at the property. The affected family deserves a prompt refund. A police report has been filed, and I am considering legal action. The lack of concern from customer service is unacceptable. I will not be using Airbnb services in the future.

Yesterday, my friend made an Airbnb reservation for us during our short layover in Delhi. Unfortunately, we were denied entry to the hotel because my sister did not have a government ID, which we understand. Even though the booking was for three guests, I asked the manager if we could at least leave our luggage there, but he mentioned we could only store one or two bags and had to take the rest with us. It would have been more convenient if our luggage could have been stored at the reception, especially since we had already paid for the reservation.

We are currently experiencing issues with our Airbnb stay in Curaçao. The accommodation appears run-down and unsafe, and the hosts are requesting an off-platform deposit. Struggling to access the Airbnb website from our current location, we seek to relocate to a different Airbnb property sooner. The alternative rental is open for booking, but we want to secure our funds from the initial reservation before transitioning. Our Airbnb account is linked to [redacted] and/or [redacted] Thank you for any assistance in managing this relocation while safeguarding our finances.

We are hosts and recently discovered what appears to be hair dye stains on multiple items in our unit left by a guest. We are unsure if our insurance will cover this damage and, if so, whether there is a deductible required. We wanted to discuss this privately rather than publicly sharing negative details about the guest. Please contact us at your earliest convenience to advise on the next steps. Thank you for your assistance. - Darrell and Lisa C.

I am experiencing issues with verifying my Airbnb account security. Each time I try to log in, a message prompts me to confirm my identity but the associated phone number is incorrect and I am unable to complete the verification process. Attempting to connect through Facebook has also been unsuccessful. This situation is hindering my ability to access a property I have already booked and paid for using my credit card. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello, I'm Erin. I recently canceled a trip with Airbnb. Although the cancellation was after the full refund window had passed, the host (who has been in touch with Airbnb) kindly agreed to provide a full refund. It has now been over two months since the cancellation, yet I have not received the complete refund, only partial payment. I am frustrated and disappointed by the delay. I ask for the remaining amount to be refunded promptly. Additionally, I request detailed receipts for all transactions related to the refund, including the one for the cancellation in Glebe, as I do not have a record of it being refunded in full. I urge you to address this matter promptly as it has been unresolved for too long.

The host of the Paris apartment we booked for February informed me recently that we cannot stay due to repairs. I tried to cancel on Airbnb, but it suggested the host should cancel. Despite my requests, the host has not done so yet. Now I have a new Airbnb booking for the same dates, leading to double reservations. I hope Airbnb can intervene and speak to the host to finalize the cancellation process. My reservation number is HMDHJYBEBJ. I've attempted to use GetHumanPhone twice, but I haven't received the verification code.

I have a guest scheduled to arrive on December 27th, but unfortunately, due to a sudden family tragedy and the current surge in COVID cases, I need to cancel their reservation. I believe it's only fair to give them a full refund of [redacted]% instead of the usual 50% refund policy. They were my final guests under my ownership before the property transitions to a management company on January 1, [redacted]. I have temporarily removed the listing for six months. Could you please provide guidance on how they can proceed with canceling the reservation and receiving the full refund, or let me know the steps I should take to facilitate this for them?

I need to cancel a reservation I received today. Unfortunately, my apartment was booked two days ago and I couldn't update the Airbnb calendar in time. The guest claims that Airbnb has already charged the rent. Could you please refund the amount Airbnb charged for this apartment and cancel the reservation I received? My email is [redacted] Reservation Code: HM8PHYYXT5

I'm experiencing difficulty booking my vacation through the app and website. I keep receiving multiple error codes, preventing me from uploading or updating my information. My reservation is not appearing under the reservation tab or recent trip section. I have been trying to resolve this problem for three days to no avail. I am an employee at Hospitality Insights Magazine and urgently need to complete this hotel evaluation before Christmas. I kindly ask for your assistance. Thank you for your time and support.

I recently had to remove my listing on Airbnb due to a family issue. My son reached out to all interested parties and apologized on my behalf for any inconvenience. Even though the listing has been taken down, I have received a payment request from Airbnb. It seems their system hasn't updated with the cancellation, and I'm concerned that guests may have paid and are now seeking refunds. I want to avoid any confusion caused by this situation. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help. - Jenny Z.

Urgent Help Needed! I discovered that my property details have been stolen and are listed on Airbnb. Customers are contacting me about a booking on December 29th. I advised them to contact Airbnb, but they mentioned the property is still active under a Portuguese lady's profile. This person is attempting to defraud Airbnb customers by accepting payment into her account without actually owning the property. I am the rightful owner of the property. This is a fraudulent situation that needs immediate attention. Thank you, A.V. De Fleur Property: Dream Villa On Sea, Tofo, Mozambique

I arrived in London with plans to travel from the 23rd to the 26th. I had booked a room at Abby, but due to London being a high-risk area after Christmas, I had to cancel. The landlord refused to provide a refund, even after I explained the situation. I requested a refund and proved it was a risky situation due to the current pandemic. I had hoped for more understanding and a larger refund due to the circumstances being considered force majeure. However, the landlord was unresponsive and unreasonable when I asked about leaving luggage before check-in. This has been a disappointment as I've never encountered such issues with accommodations before. I believe the landlord should face consequences for this and I am considering taking further action. Please respond promptly so I can proceed accordingly.

Upon arriving in London for my planned trip from the 23rd to the 26th, I had booked a room with Abby. However, due to the city being busy after Christmas, I had to cancel my trip. I requested a refund from the landlord, but she declined. Despite my follow-up attempts, she did not provide any evidence supporting her decision. This refusal raised concerns about the safety of the room during these abnormal times. I researched and found out that London was starting to implement strict measures post-Christmas, which I believe the landlord should consider when handling refunds. I am hoping for a more understanding approach and a larger refund due to the unforeseen circumstances of the pandemic. After trying to reason with the landlord, I have been ignored. Additionally, I inquired about leaving my luggage before check-in, only to be met with extra charges. I have never encountered such a situation during my stays with Abby before. I feel that the landlord's behavior should be reported to the appropriate authorities. Thank you for your prompt response.

I arrived in London for a planned trip from the 23rd to the 26th. I had booked with Abby, but due to the city being busy after Christmas, I needed to cancel. The landlord refused a refund and did not respond to my refund request. Without evidence of a negative COVID-19 test or proper accounting, I feel staying in the room would be risky given the current pandemic situation. I checked the city's post-Christmas restrictions and believe the landlord should be more understanding and offer a larger refund due to unforeseen circumstances. Despite trying to contact the landlord about these concerns, I was ignored, and even asked to pay extra for storing luggage before check-in. This behavior, in my experience with Abby, is unacceptable. I seek Airbnb's intervention to address this matter promptly for the next steps.

Before booking, we came across a review mentioning plumbing odors in the apartment. The host assured us it was resolved. Initially, the apartment was clean and odor-free. Shortly after, a strong smell appeared along with low water pressure. Loud construction started next door and above, lasting days. The host never warned us about the ongoing construction. Despite contacting Airbnb and escalating the issue, there was no resolution. The host was hostile when we requested a refund due to the situation. Airbnb's customer service was unhelpful, and we struggled to find alternative accommodations during the busy Christmas season. Our experience with Airbnb has been incredibly frustrating. Any suggestions on how to proceed?

I received a pre-approval for the reservation at Modern Decor. Kindly see the Airbnb Reservation email provided. To confirm and pay for the reservation, you will need to book it. Please reach out if you require any assistance. Property: Modern Decor, 2 bedrooms, 1 bath Duplex house in Miami, FL [redacted] Listing Host: Emma To reserve the property, click on the "Reserve" button in the email. The address of the house is [redacted] NW 33rd #2, Miami, FL [redacted].