We have guests arriving on **.** and apparently their credit card that they used to pay...

GetHuman-casalaga's customer service issue with AirBnB from October 2021

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Before contacting them, items GetHuman-casalaga may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-casalaga's own words
We have guests arriving on **.** and apparently their credit card that they used to pay AirBnb has been blocked due to it being used by someone else. What happens to their payment that they have paid you? The guest has tried to phone AirBnb and give them a new number but no luck. Don’t you already have the payment? Their booking number is HMB*NTZ**C

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AirBnB

Customer service issue
Reported by GetHuman-casalaga
Oct 17th, 2021 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 141 others
0 customers following this

Timeline

GetHuman-casalaga started working on this issue
Oct 17th, 2021 3:24am