my UK airbnb account uses my mobile number and my old work email address. I no longer...

GetHuman6367839's Account Access issue with AirBnB from July 2021

Help with my AirBnB issue
First: share to improve GetHuman6367839's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6367839 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman6367839's own words
my UK airbnb account uses my mobile number and my old work email address. I no longer work at the universtiy of york so when i log in by specifying a text to my mobile number the next step asks me to enter the code sent to my email address ... which doesnt exist any more. so i cant log into te account.**Nowhere can i find any way (other than this) to actually talk to airbnb without being logged into an airbnb account.**I created another airbnb account using my personal address and my wifes mobile number ... and of course cannot add my mobile number because its tied to the account i can no longer get into..**i keep running round in circles, all i want is for the accou with the above tel no to be deleted **I need my account deleting. The associated tel no is ***********

GetHuman6367839 did not yet indicate what AirBnB should do to make this right.

How GetHuman6367839 fixed the problem

We are waiting for GetHuman6367839 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman6367839
Jul 22nd, 2021 - a year ago
Not resolved
Seen by 33 customers so far
Similar issue to 6223 others
0 customers following this


GetHuman6367839 started working on this issue
Jul 22nd, 2021 7:22pm
GetHuman6367839 indicated the issue is not fixed yet.
Jul 23rd, 2021 1:58pm