Dear Airbnb,*On *th June you sent me an email to letting me know that someone had tried...

GetHuman-lucywins's customer service issue with AirBnB from June 2021

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The issue in GetHuman-lucywins's own words
Dear Airbnb,*On *th June you sent me an email to letting me know that someone had tried to access my account from a chrome Android device in Hangzhou, CN. So in view of this I went on to your UK site which I am registered with and opted to change the password. After successfully changing my password you then advised me that a code would be sent to my registered mobile number in order for me to continue on my account. So, I entered the code received and was then told that my account was locked for security reasons. There was a 'start' button for me to click on which I did, it then told me that another code would be sent to my mobile device. I entered this code again only to be met with the same message. So after having * verification codes sent to me * consisting of * digits and * of * digits, I'm still be told that I am locked out of my account for security reasons!***While I understand that you take the security of your client accounts seriously. Surely after changing my password and then receiving * emails and * verification codes there should be no further need for me to verify myself? ***So can you please find out why I am unable to log into my account after following all you guidelines.

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Customer service issue
Reported by GetHuman-lucywins
Jun 10th, 2021 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 5830 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-lucywins started working on this issue
Jun 10th, 2021 10:54am
GetHuman-lucywins indicated the issue is not fixed yet.
Jun 10th, 2021 3:11pm

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