The property next door to mine is an AirBnB. Today two men from the property came and k...

GetHuman6049681's customer service issue with AirBnB from May 2021

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The issue in GetHuman6049681's own words
The property next door to mine is an AirBnB. Today two men from the property came and knocked on my door complaining the damp proof work I was having done had knocked plaster off their wall and they would have to pay for it. They explained the property was an AirBnB. I told them they wouldn't have to pay and to contact the owner and ask them to contact me. An hour later the owner arrived and demanded I pay for the damage and wanted details of my insurance company. She agreed I could take photos of the damage when I had finished my work. I went to the property but was refused entrance as the woman who opened the door was wearing a Trinity Care Service uniform and said they were looking after a very violent child and she couldn't let me in to take the pictures. I said I only wanted pictures of the kitchen wall. She said the child was having their tea in the kitchen, the child was so violent it was a * adults to one child carers situation and she couldn't let me in. I need to contact my insurance company. I have no photos of the damage and I didn't think AirBnB's could be used in this way and I don't like the idea of a violent child living next door to me. Linda Boulton

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AirBnB

Customer service issue
Reported by GetHuman6049681
May 9th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 5767 others
0 customers following this

Timeline

GetHuman6049681 started working on this issue
May 9th 7:44pm

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