I have an airbnb guests in my house an issue has arisen over WiFi amongst other things...

GetHuman5889539's customer service issue with AirBnB from March 2021

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The issue in GetHuman5889539's own words
I have an airbnb guests in my house an issue has arisen over WiFi amongst other things. A request has been made for guests to leave with full refund, notwithstanding full week already stayed and substantial discount.**Notwithstanding the rules, I want to know what genuine assistance do you offer the hosts in a situation like this, as in this case, matters are likely to escalate and airbnb are deferring to protocol, which disadvantages the host, undermines confidence in the way your firm operates and gives weight to poor conduct from guests. I want the guests out as a matter of urgency and I believe that given the impasse your firm should strongly encourage the guests to leave amicably, before the situation escalates.**No money has exchanged hands as yet

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AirBnB

Customer service issue
Reported by GetHuman5889539
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 6242 others
0 customers following this

Timeline

GetHuman5889539 started working on this issue
Mar 26th 9:18am
GetHuman5889539 indicated the issue is not fixed yet.
Mar 26th 8:51pm
GetHuman5889539 indicated the issue is not fixed yet.
Mar 28th 1:25pm
GetHuman5889539 indicated the issue is not fixed yet.
Mar 29th 6:43pm

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