On March ** ****, I booked an Airbnb apartment. After booking, I realized that the host...

GetHuman5880890's Refund a Charge issue with AirBnB from March 2021

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Before contacting them, items GetHuman5880890 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5880890's own words
On March ** ****, I booked an Airbnb apartment. After booking, I realized that the host had made double listings for the same apartment. The host created an identical listing for the same apartment in order to ‘hide’ the bad reviews posted by tenants. Further, after reseaching the apartment building on Google using the address provided by the host after booking, I realized that the building was involved in various incidents involving gun shots and it is being referred to as ghost hotel. As a mother of three worried about the safety of my kids, I contacted the host and Airbnb in an attempt to cancel my reservation and get a full refund however they refused my request. That said, Airbnb’s cancellation policy clearly states that in case of safety hazards, a full refund may be processed.

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Refund a Charge issue
Reported by GetHuman5880890
Mar 24th, 2021 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 6275 others
0 customers following this


GetHuman5880890 started working on this issue
Mar 24th, 2021 1:40am

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