Airbnb booked a client with me but did not notify me. It as not on my calendar. I had g...

GetHuman5870958's customer service issue with AirBnB from March 2021

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5870958's own words
Airbnb booked a client with me but did not notify me. It as not on my calendar. I had gone in a few days before the reservation and was allowed to block one of the days and the calendar did not show the booking and allowed me to block it off. The client showed up and the suite was not ready. I had blocked it in order to fix some issues. The client was not happy because I wasn’t ready and the issues could not be fixed during their stay. I personally refunded them half of their money. This is the second time this has happened thin the last few weeks. I cannot trust the calendar at all! I was also not alerted via text!

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AirBnB

Customer service issue
Reported by GetHuman5870958
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 6335 others
0 customers following this

Timeline

GetHuman5870958 started working on this issue
Mar 21st 4:50pm

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