Good day, I am the owner of a guesthouse which I rented to a lady, at a fixed fee and s...

GetHuman5312668's Account Access issue with AirBnB from September 2020

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Before contacting them, items GetHuman5312668 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5312668's own words
Good day, I am the owner of a guesthouse which I rented to a lady, at a fixed fee and she operated the guesthouse for her own profit. She registered with Air Bnb. She has however left the guesthouse a few years ago, and it reverted back to myself as owner and host. However the Air Bnb registration is still in her name, And active, all communication is going to her, and we have guests showing up unexpectedly, who have paid her, but we have no prior knowledge of the booking, and we do not receive any payments. The contact numbers we have for her has been disconnected and we have no way of tracing her. We would like to shut down the account in her name, but can not get hold of anybody at Air Bnb, and we do not have any other way to shut down the account. Can anybody assist us.

GetHuman5312668 did not yet indicate what AirBnB should do to make this right.

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AirBnB

Account Access issue
Reported by GetHuman5312668
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 8699 others
0 customers following this

Timeline

GetHuman5312668 started working on this issue
Sep 29th, 2020 3:09pm

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