Re: Confirmation HMFB*RDME* **** Warnock Road Las Vegas* Arrival June...

GetHuman-musicbil's Refund a Charge issue with AirBnB from October 2020

4 views | 8684 similar | 0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman-musicbil to get a AirBnB rep on the line!
Always use the GetHuman Phone to call AirBnB. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-musicbil's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-musicbil may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-musicbil's own words
Re: Confirmation HMFB*RDME* **** Warnock Road Las Vegas* Arrival June **-** **** * nights $****.** House Unable to be occupied - no electric power* **What is your policy when the Warnock Road rental house had major electrical problems with no air conditioning and no power in the house. This was a dangerous situation because the wiring in the walls of the house was emitting smoke, according to the * workmen working on the problrm when we arrived at *:**PM on June **. I did not cancel this rental because we never occupied the house. At **PM on June **th Michele in Las Vegas found us a house in the same area. I checked Airbnb terms and conditions and there is no mention about not receiving a full refund if the house is not safe for occupancy on arrival day or at all due to electrical power or fire safety issues.**I strongly believe under these dire circumstances there should be no cancellation or service fees because my family was not allowed to go into the Warnock Road house at all. We were in Las Vegas for my father's funeral on June ** and **. I have no problem paying for the house rental on Pioneer Drive $****.** which we found out later was for just * nights instead of * nights but I am willing to let that go. But I first want to be assured I will receive a full credit for the first rental house. ***Please consider the situation my family was placed in by not being advised prior to arrival the house could not be occupied and the fact that Jessica could not be reached to give us vital information about an alternate house rental. There were * credits from Airbnb posted on my AX July statement: *the first one for $***.**, the second $***.** total $***.**.*Now I am requesting a refund for the balance of $***.**. Upon receipt of that credit, I will make payment in full on the second house rental **** South Pioneer Avenue Confirmation HMP*FN*B*S.***I would appreciate your prompt attention to my request as this dispute is now * months old and needs to be resolved as soon as possible. I am an essential worker with the surgical team at Kaiser Hospital Walnut Creek CA work schedule *AM - *:**PM Mondays thru Fridays*William Hill*phone ***-***-****

GetHuman-musicbil did not yet indicate what AirBnB should do to make this right.

How GetHuman-musicbil fixed the problem

We are waiting for GetHuman-musicbil to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-musicbil fixes it.
This email address isn't valid

AirBnB

Refund a Charge issue
Reported by GetHuman-musicbil
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8684 others
0 customers following this

Timeline

GetHuman-musicbil started working on this issue
Oct 1st, 2020 3:37am