Re: Confirmation HMFB*RDME* **** Warnock Road Las Vegas* Arrival June...
GetHuman-musicbil's Refund a Charge issue with AirBnB from October 2020
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The issue in GetHuman-musicbil's own words
Re: Confirmation HMFB*RDME* **** Warnock Road Las Vegas* Arrival June **-** **** * nights $****.** House Unable to be occupied - no electric power* **What is your policy when the Warnock Road rental house had major electrical problems with no air conditioning and no power in the house. This was a dangerous situation because the wiring in the walls of the house was emitting smoke, according to the * workmen working on the problrm when we arrived at *:**PM on June **. I did not cancel this rental because we never occupied the house. At **PM on June **th Michele in Las Vegas found us a house in the same area. I checked Airbnb terms and conditions and there is no mention about not receiving a full refund if the house is not safe for occupancy on arrival day or at all due to electrical power or fire safety issues.**I strongly believe under these dire circumstances there should be no cancellation or service fees because my family was not allowed to go into the Warnock Road house at all. We were in Las Vegas for my father's funeral on June ** and **. I have no problem paying for the house rental on Pioneer Drive $****.** which we found out later was for just * nights instead of * nights but I am willing to let that go. But I first want to be assured I will receive a full credit for the first rental house. ***Please consider the situation my family was placed in by not being advised prior to arrival the house could not be occupied and the fact that Jessica could not be reached to give us vital information about an alternate house rental. There were * credits from Airbnb posted on my AX July statement: *the first one for $***.**, the second $***.** total $***.**.*Now I am requesting a refund for the balance of $***.**. Upon receipt of that credit, I will make payment in full on the second house rental **** South Pioneer Avenue Confirmation HMP*FN*B*S.***I would appreciate your prompt attention to my request as this dispute is now * months old and needs to be resolved as soon as possible. I am an essential worker with the surgical team at Kaiser Hospital Walnut Creek CA work schedule *AM - *:**PM Mondays thru Fridays*William Hill*phone ***-***-****
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