Someone other than me booked an airbnb to tijuana please help! ********** Janice

GetHuman-mscodie's customer service issue with AirBnB from September 2020

Help with my AirBnB issue
The issue in GetHuman-mscodie's own words
The problem: Someone other than me booked an airbnb to tijuana please help! ********** Janice

GetHuman-mscodie did not yet indicate what AirBnB should do to make this right.

How GetHuman-mscodie fixed the problem
My computer was hacked by someone in Mexico. They booked * vacations using my Airbnb info. It was completely impossible to talk to a human to cancel these vacations. Mark was the person I finally found to chat with, only about * minutes into the chat conversation I was disconnected from Mark. Money for * of the vacations was taken out of my bank account. I decided to deactivate my Airbnb account. If I cannot speak to a live person to solve a problem like this I will not do business with a company. I never will do business with your company again.
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Customer service issue
Reported by GetHuman-mscodie
Sep 3rd, 2020 - 6 months ago
GetHuman-mscodie shared how to fix
Seen by 15 customers so far
Similar issue to 9167 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-mscodie started working on this issue
Sep 3rd, 2020 4:39am
GetHuman-mscodie confirmed the issue is fixed. Hooray!
Sep 3rd, 2020 9:21am