Refund not received

GetHuman-panizza's Refund a Charge issue with AirBnB from August 2020

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Before contacting them, items GetHuman-panizza may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-panizza's own words
Good morning,*I wrote an email yesterday regarding the problem but I never received any answer, I have cancelled a booking on AirBnB (reference number HMPAXBFAMC) and the website state that the refund as been made on a card that is no longer active but it wasn't the card that i used to made the payment in the first place as I had two of them register on the website.*Normally the refund is made on the card that has been used for the payment but I couldn't see any trace of this on my online bank account so I did NOT received the refund after all.*if you can please help me sort it out feel free to contact me by email at: *****@***.com or using my mobile number *** ********** (ITA only)**many thanks,**Magda Panizza

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AirBnB

AirBnB
Refund a Charge issue
Reported by GetHuman-panizza
Aug 28th, 2020 - 8 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 9114 others
0 customers following this

Timeline

GetHuman-panizza started working on this issue
Aug 28th, 2020 6:29am
GetHuman-panizza indicated the issue is not fixed yet.
Aug 30th, 2020 5:46pm
GetHuman-panizza indicated the issue is not fixed yet.
Aug 30th, 2020 5:46pm
GetHuman-panizza indicated the issue is not fixed yet.
Aug 30th, 2020 5:49pm