A guest stayed in our rental property. She wrote a great review. She did not understand...

GetHuman5114972's customer service issue with AirBnB from August 2020

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The issue in GetHuman5114972's own words
A guest stayed in our rental property. She wrote a great review. She did not understand that * star is bad and * stars are good. She thought it was the opposite. *-She wants to change it.*-We want her to change it. *-It makes sense to change it.*None of those three things matter to Airbnb. It took three weeks to even get an email reply, Their solution is to have the guest take the review completely off! So we lose a * star review due to their inflexibility.

GetHuman5114972 did not yet indicate what AirBnB should do to make this right.

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Customer service issue
Reported by GetHuman5114972
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 9059 others
0 customers following this


GetHuman5114972 started working on this issue
Aug 25th, 2020 12:14am

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