Hello, my name is Mary Ann and im from ontario (mississauga). I booked a house in quebe...

GetHuman5192000's customer service issue with AirBnB from August 2020

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The issue in GetHuman5192000's own words
Hello, my name is Mary Ann and im from ontario (mississauga). I booked a house in quebec for * days dated september **-**,****. Me and my friends decided to cancel the trip because we are concerned about our travel health, safety hazzards and covid-** issues.* I would like to request to get a full refund knowing i still have ** days advance before the check-in date. I tried cancelling the booking on the app but when i checked the breakdown you are charging me the reservation fee and service fee but on the cancellation policy i can get the full refund if i cancel it ** days before the trip. **I tried to contact my host if he could cancel the trip for us because we are still worried about health and safety issues we might encounter in quebec. But he’s avoiding us. **Is there someone i could talk to? I just want to clarify everything and also wanted to get the full refund.**Here’s my email address just incase you needed, ******@***.com**Here’s my confirmation code:*HMZ*XAZZQ***Name of the listing: *LUXURY HOUSE - CLOSE TO OLD QUEBEC - * BEDROOMS***Date: september**-**, ******Host: Claude

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AirBnB

Customer service issue
Reported by GetHuman5192000
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 8996 others
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