Hi booked airbb for August * in Kingston, unfortunately, it was the long weekend and t...

GetHuman-ymfinora's Refund a Charge issue with AirBnB from August 2020

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-ymfinora's own words
Cancel booking due to car issues ... Hi booked airbb for August * in Kingston, unfortunately, it was the long weekend and the alternator went on my vehicle. I had to cancel all my plans, I immediately called the person for the airbb, it was * pm on August *, information said if you call before * pm on same day you will get a full refund. So I kept leaning a message, and finally reached the person, he told me I had to deal with airbb. I finally reached Tonya from airbb on August **, she told me that she would forward my inquiry to a member of our team. To date, I have not received a email or any response from airbb,calling the number given is useless. ***********. I just want my refund, and want to know why I have not been contacted. Thanks Yolanda
Cannot reach anyone for an answer from airbb
Refund my money
I'm new to this airbb , I expect when someone says you get a full refund if called before a certain time, you get the full refund, not a run around
Already spoke to Tonya at airbb emailed, still no response
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AirBnB

Airbb
Refund a Charge issue
Reported by GetHuman-ymfinora
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 8955 others
0 customers following this

Timeline

GetHuman-ymfinora started working on this issue
Aug 20th 11:20am
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 20th 3:40pm
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 20th 3:48pm
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 20th 5:51pm
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 21st 9:11pm
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 21st 9:14pm
GetHuman-ymfinora indicated the issue is not fixed yet.
Aug 21st 9:16pm

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