I have been locked out of my air bnb account for * years now, all because I am expected...

GetHuman-ashmoniz's customer service issue with AirBnB from September 2020

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Before contacting them, items GetHuman-ashmoniz may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-ashmoniz's own words
I have been locked out of my air bnb account for * years now, all because I am expected to remember a Chinese phone number that I once had ** years ago. It provided me no other options for signing in, it doesn't let me even open the website unless I sign in, along with not allowing me to even access the customer-service page to complain about this, unless I sign in, which it will never allow me to do. It has been * years of trying to resolve this issue, and its getting extremely exhausting. I will never ever have the security information they ask of me, and I don't even understand why it is expected that I should remember the digits of a random phone number I had ** years ago when I was living in China. They do not provide ANY other options for security info, even though there are SO many other options they can choose from other than that one stupid insignificant phone number that I only used for about * months ** years ago. This is the only website I've ever seen do this, and its quite bothersome. Do you know of any options so that some day I might ever be able to actually sign in? At this point air bnb inconveniences me way more than any security threat they are trying to prevent, by not allowing me to sign in.

GetHuman-ashmoniz did not yet indicate what AirBnB should do to make this right.

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AirBnB

Customer service issue
Reported by GetHuman-ashmoniz
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 8704 others
0 customers following this

Timeline

GetHuman-ashmoniz started working on this issue
Sep 30th, 2020 9:59am

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