Hello, I have a booking at Maresia House - Baleal, Portugal *.-**. October ****. Covid...

GetHuman-alproesl's Cancel Booking issue with AirBnB from September 2020

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The issue in GetHuman-alproesl's own words
Hello, I have a booking at Maresia House - Baleal, Portugal *.-**. October ****. Covid regulations in Switzerland, where we travel from, changed last Sunday, Portugal is new on the list with Quarantine. That does not allow us to travel to Portugal and we have to cancel the entire trip.*I contacted the host, explaining our situation, asking for possibilities to cancel with a refund.*She answered that I can cancel anytime for free. "Boa noite Lydia, pode cancelar gratuitamente sem problema." Very happy about this notice as the conditions are different. Over the phone I asked her to change that on the airbnb site, so I could do the cancellation. And she told me to inform you. But I still see the same cancellation conditions, nothing has changed. Only that she wrote me: "Good evening Lydia, you have to cancel through the site. There is always the option to cancel the reservation. Or call the airbnb helpline." So here I am and ask for help to come to a agreement with the host.*Thank you very much !*Lydia Scherrmann

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AirBnB

Cancel Booking issue
Reported by GetHuman-alproesl
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 8698 others
0 customers following this
Items needed
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Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-alproesl started working on this issue
Sep 29th, 2020 8:38pm