The apartment we booked is marketed as having WiFi and we have been there for * days so...

GetHuman5148247's customer service issue with AirBnB from August 2020

Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5148247's own words
The apartment we booked is marketed as having WiFi and we have been there for * days so far and still we have no internet which I absolutely need for work calls. The manager keeps making excuses or simply ignores my messages. They said they would provide a temporary WiFi solution today but again they have not and do not respond to my messages. I also advised them that the television signal doesn’t work and again they have not acknowledged this. We have paid upfront and still have * more nights there. Please can you advise us about what we can do

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Customer service issue
Reported by GetHuman5148247
Aug 10th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 8970 others
0 customers following this


GetHuman5148247 started working on this issue
Aug 10th, 2020 12:20pm

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