The apartment we booked is marketed as having WiFi and we have been there for * days so...

GetHuman5148247's customer service issue with AirBnB from August 2020

Help with my AirBnB issue
First: share to improve GetHuman5148247's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5148247 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5148247's own words
The apartment we booked is marketed as having WiFi and we have been there for * days so far and still we have no internet which I absolutely need for work calls. The manager keeps making excuses or simply ignores my messages. They said they would provide a temporary WiFi solution today but again they have not and do not respond to my messages. I also advised them that the television signal doesn’t work and again they have not acknowledged this. We have paid upfront and still have * more nights there. Please can you advise us about what we can do

GetHuman5148247 did not yet indicate what AirBnB should do to make this right.

How GetHuman5148247 fixed the problem

We are waiting for GetHuman5148247 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I List My Property on Airbnb?How Do I Reach a Customer Service Rep from Airbnb?How Do I Contact Support from Airbnb?How Do I Report Fraud to Airbnb?How Do I Recover My Airbnb Account?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman5148247
Aug 10th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 8970 others
0 customers following this

Timeline

GetHuman5148247 started working on this issue
Aug 10th, 2020 12:20pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians