Hello,**I made an airbnb reservation (confirmation code HMBTNYAYA*) in late February fo...
GetHuman-luolind's Refund a Charge issue with AirBnB from July 2020
Help with my AirBnB issue
First: share to improve GetHuman-luolind's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-luolind may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-luolind's own words
Hello,**I made an airbnb reservation (confirmation code HMBTNYAYA*) in late February for a March skiing trip in NY, but unfortunately had to cancel out of concern of the COVID-** outbreak. I messaged the hosts on March **th before cancelling and expressed my concerns that my friends and I don't feel safe to travel such a distance for our spring break trip (we canceled all our other bookings too) and asked for a refund. They took two days to get back to me, but kindly said that they understand and that they would give me a full refund for this trip. They said that if I open a case in the resolution center that they will approve. That never happened. I messaged them a few days ago again and still no response. Since I couldn't find anymore information in the resolution center, I am sending this message in hope to get airbnb involved and maybe would be able to contact the hosts on my behalf. Thank you.
GetHuman-luolind did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-luolind fixed the problem
We are waiting for GetHuman-luolind to fix the problem and share the solution with the rest of us customers.
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.