We booked a clearly listed full house, got to the location and there was only one room...

GetHuman5044025's customer service issue with AirBnB from July 2020

Help with my AirBnB issue
The issue in GetHuman5044025's own words
We booked a clearly listed full house, got to the location and there was only one room available. With a group of * we couldn’t make it work. Then left to stay at a near by hotel. Lester(owner of home) said he has a one room and whole house up on airbnb and this confusion has happened before. He was happy to refund us but now we can’t get in contact with him. We are hoping to get a full refund! Thank you!

GetHuman5044025 did not yet indicate what AirBnB should do to make this right.

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AirBnB

Customer service issue
Reported by GetHuman5044025
Jul 8th, 2020 - 2 months ago
Fixed
Seen by 7 customers so far
Similar issue to 9272 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman5044025 started working on this issue
Jul 8th 6:17pm
GetHuman5044025 confirmed the issue is fixed. Hooray!
Jul 8th 10:24pm

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