Hi there,*We were supposed to travel to regional Victoria this coming Friday but due to...
GetHuman-poohchil's Refund a Charge issue with AirBnB from July 2020
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Hi there,*We were supposed to travel to regional Victoria this coming Friday but due to Vic govt imposed travel restrictions which prevent us from travelling to the listing we have had to cancel. We only booked this on Sunday evening but had no idea these travel restrictions would be imposed. The hosts will not refund us so we need to submit a claim through you. It is not at all clear how we are supposed to do that. **The booking was not made through my Airbnb account but through a friend’s but we cannot get any response from AirBnb as to how we can submit a claim for a full refund. We clearly have a claim under your unavoidable circumstances clauses, travel restrictions.**Kind regards,**Miranda Barber**Booking receipt number*RCBEBBBJMZ*July * ****
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